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Production Support Analyst Team Lead

Fusco Personnel Inc.

Troy, NY

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JOB DETAILS
SALARY
$60,000–$65,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Customer Support/Service, Employee Retention, Fax Machines, Healthcare Software, High Tech Industry, Identify Issues, Information Technology & Information Systems, Mentoring, MySQL, Performance Metrics, Problem Solving Skills, Production Support, Service Level Agreement (SLA), Software Configuration Management, Support Documentation, Team Lead/Manager, Technical Support, Telephone Skills
LOCATION
Troy, NY
POSTED
8 days ago
Production Support Analyst Lead
 
Fusco Personnel has been retained to recruit for a Production Support Analyst Lead for an innovative medical software company located in the Capital Region. In this role you will handle customer support calls and emails, troubleshoot and resolve issues, and when necessary, escalate to developers.
 
Responsibilities
  • Answer customer support calls, emails and address them within required time frames
  • Document and track reported issues within ticketing systems
  • Troubleshoot level 2 issues, escalate to developers and external vendors when necessary
  • Provide verbal and written instruction to end users
  • Update app configurations based on internal and client requests
  • Handle inbound and outbound customer faxes via electronic fax.
  • Mentor team members on communication, ticketing, documentation and general support practices
  • Monitor team daily SLA’s and KPI’s
  • Other related duties, as assigned
 
Qualifications
  • Intermediate MySQL skills
  • 1-3 years of applicable IT support experience, or technical degree in IT or related field
 
Salary
  • $60,000-$65,000
 
Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients.  We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.
 
Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.
 
Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

About the Company

F

Fusco Personnel Inc.

Fusco Personnel is an award winning Recruiting Firm and NYS Certified Women Business Enterprise (WBE) serving the Capital Region since 1994. We specialize in executive searches, mid-level recruits, human resources consulting, as well as, temporary/contract and temp-to-hire staffing.

Fusco Personnel’s areas of expertise include information technology, finance, sales, human resources, accounting, engineering, bio-tech, clinical/non-clinical healthcare, and administrative/clerical personnel.

Our superior service combined with our highly qualified, vetted candidates set us apart from other firms. There is never a fee to applicants.

Recruiting Talent and Culture

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1994
WEBSITE
http://fuscopersonnel.net/