Product Solutions Engineer, gUP, Food and Appointments

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Within gUP's Order with Google team, we enable high quality Food Ordering and Appointments choices by growing the partner ecosystem at scale, while providing support and solutions, and continuously improving the product as partner and user advocates. We maintain a technical partnership with our partners and help them get the most out of our Food and Appointments products, through technical consultancy, implementation support, and scaled support operations.As a Product Solutions Engineer, you will balance business and partner needs with technical constraints, develop solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You will be focused on delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.The US base salary range for this full-time position is $153,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Lead cross-functional collaboration with Product, Engineering, and Partnership teams to architect solutions, provide consulting for food partners, and lead partner success initiatives as a subject matter expert, resolving day-to-day issues through the delivery of scalable solutions and technical troubleshooting.
• Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences, from engineers to marketing professionals.
• Advocate for new product features, and provide partner feedback to internal cross-functional teams including Product Management and Engineering.
• Scale support of partner integrations (both new and ongoing) by providing the necessary documentation and technical guidance and training to our technical scaled operations.
• Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.