Product Owner, Software Solutions

The Product Owner for Software Solutions supports the Senior Product Manager in defining, prioritizing, and delivering product enhancements across Sarnova’s connected software platforms, including customer facing program platforms and iOT devices. This role bridges business goals and engineering execution, ensuring features are delivered on time, aligned with operational workflows, and optimized for user experience. The ideal candidate thrives in a fast-paced environment, translating complex business processes into intuitive digital solutions that support compliance, uptime, and recurring revenue.

Office schedule: M-Th Office based, Friday remote

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributer of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

Summary:

The Product Owner for Software Solutions supports the Senior Product Manager in defining, prioritizing, and delivering product enhancements across Sarnova’s connected software platforms, including customer facing program platforms and iOT devices. This role bridges business goals and engineering execution, ensuring features are delivered on time, aligned with operational workflows, and optimized for user experience. The ideal candidate thrives in a fast-paced environment, translating complex business processes into intuitive digital solutions that support compliance, uptime, and recurring revenue.

Organizational Impact: 

This role ensures the successful execution of Sarnova’s software roadmap, driving alignment between Product, Engineering, Operations, and Customer Success. By connecting strategy to delivery, the Product Owner strengthens system reliability, process efficiency, and customer retention — critical pillars in scaling Sarnova’s technology-enabled AED, safety and program-management ecosystem.

Essential Duties and Responsibilities: 

Product Execution & Backlog Ownership

• Own and maintain the product backlog for assigned software platforms (ScoutRMS, program managment, or related systems)

• Translate strategic objectives from the Senior Product Manager into detailed user stories, epics, and acceptance criteria

• Prioritize work based on customer value, technical feasibility, and cross-functional readiness

• Participate in Agile ceremonies — sprint planning, daily standups, backlog refinement, and sprint reviews

• Ensure delivered functionality meets quality, usability, and performance expectations

Operational Alignment & Workflow Integration

• Collaborate with Operations, Finance, and Implementation teams to align software workflows with real-world processes (e.g., provisioning, billing, renewals, compliance)

• Coordinate with Supply Chain and Product Operations to ensure data integrity across systems (ERP, CRM, and monitoring platforms)

• Partner with Implementation and Field teams to validate setup, configuration, and escalation workflows

• Support internal readiness for new features through training materials, release notes, and knowledge-based updates

Technical Coordination & Quality

• Work closely with Engineering and QA to define test cases, validate features, and manage defect triage

• Coordinate cross-platform dependencies and integrations with other systems (CRM, ERP, analytics tools, etc.)

• Assist in documenting version updates, release notes, and user guides

• Support API and data-integration readiness to ensure seamless end-to-end workflows

Customer Experience & Feedback Loop

• Gather, document, and prioritize customer feedback through Support, Sales, and Customer Success channels

• Analyze usage data, adoption metrics, and support tickets to identify opportunities for improvement

• Participate in customer demos or feedback sessions to validate product design and usability

• Partner with Training & Enablement teams to ensure new functionality is well understood internally and externally

Roadmap Support & Continuous Improvement

• Provide input to the Senior Product Manager during quarterly roadmap planning — backlog health, delivery velocity, and feature performance

• Support RICE scoring, ROI assessments, and capacity planning

• Identify process improvements to enhance sprint delivery, backlog management, and stakeholder communication

• Help maintain alignment between product releases, operational readiness, and customer milestones

• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor’s degree in Business, Computer Science, Information Systems, or related field required

• Certified Scrum Product Owner (CSPO) or similar Agile certification preferred

• 2–4+ years of experience as a Product Owner, Business Analyst, or related role in SaaS or software-driven environments

• Experience in healthcare, life-safety, or regulated technology sectors preferred

• Proficiency in Agile/Scrum methodologies and backlog management tools (Jira, Azure DevOps, etc.)

• Strong ability to translate business processes into technical requirements and user stories

• Excellent collaboration and communication skills with both technical and non-technical audiences

• Analytical, detail-oriented, and able to prioritize effectively in a fast-moving environment

• Familiarity with APIs, data integrations, and customer-facing SaaS workflows preferred

• Experience partnering with Operations, Finance, and Customer Success teams a strong plus