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Product Owner: III (Senior)

Iconma

Grand Rapids, MI

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Backlog Prioritization, Business Administration, Certified Scrum Product Owner, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Customer Relations, Data Analysis, Establish Priorities, Genesys Solutions, Health Plan, IT Service Management (ITSM), IT Service Management (ITSM) Software, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Leadership, Metrics, Needs Assessment, Operations Management, People Management, Performance Analysis, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Product Backlog, Product Management, Project/Program Management, Requirements Management, Retail, Risk Analysis, Risk Management, Service Delivery, ServiceNow, Software Development Lifecycle (SDLC), Sprint Planning, Team Lead/Manager, Team Player, Technical Delivery, Trend Analysis, Writing Skills
LOCATION
Grand Rapids, MI
POSTED
8 days ago
Our Client, a Retail company, is looking for a Product Owner: III (Senior) for their Grand Rapids, MI/Hybrid location.
 
Responsibilities:
  • Define and Prioritize Product Backlog: Create and maintain the product backlog for Service Center operations, ensuring it is prioritized based on business value and stakeholder needs.
  • Stakeholder Management: Act as the primary liaison between stakeholders and the Service Center team, ensuring that stakeholder requirements are understood and incorporated into the service delivery process.
  • Vision and Strategy: Collaborate on development of and communicate the vision and strategy for the Service Center, aligning it with overall business goals and objectives.
  • Service Improvement: Identify opportunities for continuous improvement in Service Center operations and implement changes to enhance service quality and efficiency.
  • User Story Development: Write and refine user stories related to IT service management, ensuring they are clear, concise, and actionable for the Service Center team.
  • Sprint Planning and Review: Participate in sprint planning and review meetings, providing guidance and feedback to the Service Center team to ensure that services are evolving in the right direction.
  • Performance Monitoring: Monitor the performance of Service Center operations, using metrics and feedback to make data-driven decisions for continuous improvement.
  • Collaboration with the Team: Work closely with the Service Center team to ensure that services are being delivered according to the defined requirements and timelines.
  • Risk Management: Identify and mitigate risks that could impact the successful delivery of Technology services.
 
Requirements:
  • Bachelor's degree in business administration, computer science, information technology, or a related field.
  • A master's degree or relevant certifications (such as ITIL, Certified Scrum Product Owner, SAFe Framework) can be advantageous.
  • Several years of experience in IT service management, product management, project management, or a related role.
  • Experience in managing Service Center operations or similar initiatives is highly desirable.
  • Technical Knowledge:
  • Strong understanding of IT service management frameworks (such as ITIL), software development lifecycle, and agile methodologies.
  • Familiarity with tools and platforms like ServiceNow, ServiceNow SAFe module, and Genesys Cloud is highly desirable.
  • Analytical Skills:
  • Ability to analyze data, identify trends, and make data-driven decisions.
  • Strong problem-solving skills are necessary to address any issues that arise during service delivery.
  • Communication Skills:
  • Excellent verbal and written communication skills to effectively collaborate with stakeholders, Technology teams, and other departments.
  • Ability to convey complex ideas in a clear and concise manner.
  • Leadership and Collaboration:
  • Strong leadership skills to guide and motivate the Service Center team.
  • Ability to work collaboratively with cross-functional teams and manage stakeholder expectations.
  • Customer Focus:
  • Deep understanding of customer needs and ability to translate those needs into actionable service requirements.
  • Commitment to delivering high-quality Technology services that meet or exceed customer expectations.
  • Adaptability:
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Problem-solving mindset and ability to work independently.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/