Product Owner

Location:

Charlotte, NC

Introduction

The Digital CRM role is responsible for providing business metric and program analysis, and project support at several different levels. This role will assist the overall CRM team in architecting and developing solutions for sales associates. The individual will use a consultative approach to understand the business and technical requirements to manage complex projects. The role requires effective communication with various stakeholders through architectural designs, functional capabilities, business process efficiencies, and business value realization.

Required Skills & Qualifications

• 2 to 5 years CRM experience
• 3-5 years’ experience on large scale projects/initiatives
• 3 years’ experience with relationship management or engagement management experience
• Agile software development experience including user stories and end user testing
• Experience analyzing and solving complex business problems

Preferred Skills & Qualifications

• Broad understanding of Risk and Compliance standards, policies and procedures
• Previous experience or involvement in change management or project management / understanding of best practices
• Understanding of operational risks and their impacts
• Strong analytical and data skills
• Self-motivated; ability to work without lots of supervision
• Ability to work in a fast-paced, demanding, client-driven environment, across cross-functional organization
• Proficiency in computer skills and professional programs (e.g., Client Office, PowerPoint)
• Able to manage multiple priorities and strategies in parallel
• Strong oral and written communication skills
• Applicants must be able to work directly for the company on W2

Day-to-Day Responsibilities

• Assist in translating the business and user needs into CRM requirements across the sales lifecycle
• Partner with technology in an agile environment to implement both large scale and small CRM changes
• Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives
• Assist in the creation and communication of project deliverables
• Drive process improvements and standardize processes across departments
• Deliver change that provides data integrity and quality within the CRM platform
• Create and execute business acceptance test plans and test scripts
• Ensure requirements are captured, prioritized, and communicated to appropriate groups
• Facilitate meetings with stakeholders and subject matter experts
• Coordinate implementation-related activities, and provide guidance and support to other team members

Company Benefits & Culture

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Supportive team culture encouraging innovation and collaboration

For immediate consideration please click APPLY to begin the screening process with Alex.