Product Operations Analyst
Abacus Service Corporation
New York, NY, NY
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JOB DETAILS
LOCATION
New York, NY, NY
POSTED
30+ days ago
Job Details
Client
DoorDash
Title
Operations Analyst-I
Location
RO, USA, NY, New York, 200 Fifth Ave
Description
Title: Product Operations Analyst Team:
Strategy & Operations, In-Store
Reports to: Associate Manager, Product Operations
Location: New York, NY (Hybrid) About the Role As the Product Operations Analyst, you will be the central operational owner for our key product partnerships.
You will build and manage the end-to-end process for deploying partner hardware (e.g., physical computers) to our clients, ensuring a seamless experience from the moment a deal is signed to the day the client goes live.
This role is a unique blend of hands-on logistics, technical configuration, process design, and cross-functional coordination.
You will be responsible for creating a scalable, repeatable playbook for this critical part of our business, working as the primary liaison between our Revenue teams (Sales & Customer Success) and our internal operations.
Responsibilities: Partner
Management: Own the day-to-day communication with assigned partners, proactively identifying and effectively escalating all partnership risks and critical updates to management.
Hardware Procurement & Configuration: Manage the end-to-end procurement, inventory, and hands-on technical configuration of all partnership hardware.
Logistics & Fulfillment: Own the complete fulfillment process, including preparing hardware for shipment, printing labels, packaging devices, and coordinating with carriers for pick-ups.
Lifecycle & Status Tracking: Maintain the central source of truth for tracking all partner accounts and hardware, monitoring statuses from "Onboarding " and "Configured " to "Shipped, " "Live, " and "Credits Issued. "
Process Development & Improvement: Design, document, and continuously improve the operational playbook for hardware procurement, configuration, and fulfillment to ensure scalability.
Revenue Team Coordination: Serve as the primary operational point of contact for the Revenue organization (Sales & CS). You will provide regular status updates, collaborate with the Enablement team, and attend team meetings to provide updates and answer questions.
Expectation Management: Work closely with the Sales, Onboarding, and Customer Success team to ensure they are setting clear and accurate expectations with clients regarding the partnership fulfillment process.
Internal Communications: Develop and manage operational communications for internal teams related to the partnership program.
Sales Operations Support: Assist with the generation and tracking of order forms, while identifying opportunities to automate and improve this process.
What We're Looking For:
An Operations Mindset: You are a true "general ops " person with 1-2+ years of experience in an operations role (e.g., Sales Ops, Business Ops, Logistics, IT Operations).
A Process Builder: You have a proven ability to build and document processes from scratch and are always looking for ways to make things more efficient and scalable.
Technically Inclined: You are tech-savvy and comfortable with hands-on technical tasks, such as configuring hardware and software. Experience with Apple/macOS environments is a major plus.
Meticulous Organization: You have exceptional attention to detail and a natural ability to manage multiple workstreams and deadlines simultaneously.
Strong Collaborator & Communicator: You can communicate clearly and concisely with both technical and non-technical stakeholders, from account executives to technical support.
Proactive Problem-Solver: You have a "get-it-done " mindset, can navigate ambiguity, and are comfortable recommending and implementing improvements.
Bonus Points: Experience with hardware provisioning or IT asset management. Familiarity with Salesforce or other CRM platforms. Experience in a B2B SaaS environment.
Skills Needed:
Proven track record of managing complex, cross-functional projects, ideally with experience managing product launches.
Excellent communication and stakeholder management skills, with the ability to influence and align teams without direct authority.
A "get-it-done " mindset; you are resourceful, proactive, and able to navigate ambiguity to achieve results.
Customer-centric approach with a deep sense of empathy for user challenges and pain points.
Experience with tools such as Salesforce, JIRA, Confluence, and Looker is a plus.
Classification
TAC: Temporary Agency Worker
Remote Work Address
-
Remote Address Time Zone
-
Holiday Schedule
-
Work Schedule
-
Start Date
Nov 17, 2025
End Date
Jan 31, 2026
System Access Required
Supplier-owned laptop (vendor must have exception on file with Security)
Market
CORP
Workday Access - Posting
Yes
Business Need
Increase in Workload
Primary Hours
Standard Business Hours
Allow for Remote
Yes but Onsite Preferred
Requisition Process Type
Standard
Job Posting Rejected by PMO
N/A
Job Posting SLA Classification
Professional
Laptop
Yes
Requisition Reason
Original|Open Position
Intake Call Completion Date
2025-11-06T14:16:00.000
Client
DoorDash
Title
Operations Analyst-I
Location
RO, USA, NY, New York, 200 Fifth Ave
Description
Title: Product Operations Analyst Team:
Strategy & Operations, In-Store
Reports to: Associate Manager, Product Operations
Location: New York, NY (Hybrid) About the Role As the Product Operations Analyst, you will be the central operational owner for our key product partnerships.
You will build and manage the end-to-end process for deploying partner hardware (e.g., physical computers) to our clients, ensuring a seamless experience from the moment a deal is signed to the day the client goes live.
This role is a unique blend of hands-on logistics, technical configuration, process design, and cross-functional coordination.
You will be responsible for creating a scalable, repeatable playbook for this critical part of our business, working as the primary liaison between our Revenue teams (Sales & Customer Success) and our internal operations.
Responsibilities: Partner
Management: Own the day-to-day communication with assigned partners, proactively identifying and effectively escalating all partnership risks and critical updates to management.
Hardware Procurement & Configuration: Manage the end-to-end procurement, inventory, and hands-on technical configuration of all partnership hardware.
Logistics & Fulfillment: Own the complete fulfillment process, including preparing hardware for shipment, printing labels, packaging devices, and coordinating with carriers for pick-ups.
Lifecycle & Status Tracking: Maintain the central source of truth for tracking all partner accounts and hardware, monitoring statuses from "Onboarding " and "Configured " to "Shipped, " "Live, " and "Credits Issued. "
Process Development & Improvement: Design, document, and continuously improve the operational playbook for hardware procurement, configuration, and fulfillment to ensure scalability.
Revenue Team Coordination: Serve as the primary operational point of contact for the Revenue organization (Sales & CS). You will provide regular status updates, collaborate with the Enablement team, and attend team meetings to provide updates and answer questions.
Expectation Management: Work closely with the Sales, Onboarding, and Customer Success team to ensure they are setting clear and accurate expectations with clients regarding the partnership fulfillment process.
Internal Communications: Develop and manage operational communications for internal teams related to the partnership program.
Sales Operations Support: Assist with the generation and tracking of order forms, while identifying opportunities to automate and improve this process.
What We're Looking For:
An Operations Mindset: You are a true "general ops " person with 1-2+ years of experience in an operations role (e.g., Sales Ops, Business Ops, Logistics, IT Operations).
A Process Builder: You have a proven ability to build and document processes from scratch and are always looking for ways to make things more efficient and scalable.
Technically Inclined: You are tech-savvy and comfortable with hands-on technical tasks, such as configuring hardware and software. Experience with Apple/macOS environments is a major plus.
Meticulous Organization: You have exceptional attention to detail and a natural ability to manage multiple workstreams and deadlines simultaneously.
Strong Collaborator & Communicator: You can communicate clearly and concisely with both technical and non-technical stakeholders, from account executives to technical support.
Proactive Problem-Solver: You have a "get-it-done " mindset, can navigate ambiguity, and are comfortable recommending and implementing improvements.
Bonus Points: Experience with hardware provisioning or IT asset management. Familiarity with Salesforce or other CRM platforms. Experience in a B2B SaaS environment.
Skills Needed:
Proven track record of managing complex, cross-functional projects, ideally with experience managing product launches.
Excellent communication and stakeholder management skills, with the ability to influence and align teams without direct authority.
A "get-it-done " mindset; you are resourceful, proactive, and able to navigate ambiguity to achieve results.
Customer-centric approach with a deep sense of empathy for user challenges and pain points.
Experience with tools such as Salesforce, JIRA, Confluence, and Looker is a plus.
Classification
TAC: Temporary Agency Worker
Remote Work Address
-
Remote Address Time Zone
-
Holiday Schedule
-
Work Schedule
-
Start Date
Nov 17, 2025
End Date
Jan 31, 2026
System Access Required
Supplier-owned laptop (vendor must have exception on file with Security)
Market
CORP
Workday Access - Posting
Yes
Business Need
Increase in Workload
Primary Hours
Standard Business Hours
Allow for Remote
Yes but Onsite Preferred
Requisition Process Type
Standard
Job Posting Rejected by PMO
N/A
Job Posting SLA Classification
Professional
Laptop
Yes
Requisition Reason
Original|Open Position
Intake Call Completion Date
2025-11-06T14:16:00.000
About the Company
A