Product Application Specialist
PEAK Technical Staffing
Schaumburg, IL
JOB DETAILS
SKILLS
Computer Skills, Computer Workstations, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Electrical Engineering, Electricity, Electronics, Flexible Spending Accounts, Identify Issues, Lift/Move 50 Pounds, Mechanical Engineering, Microsoft Office, Microsoft Product Family, Motion Control, Passport Requirements, Physics, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Product Demonstration, Product Engineering, Programmable Logic Controller (PLC), Reporting Skills, Sales, Sales Management, Software Administration, Software Development, Software Engineering, Technical Analysis, Technical Support, Telephone Skills, Time Management, Training/Teaching, Welding, Willing to Travel, Writing Skills
LOCATION
Schaumburg, IL
POSTED
2 days ago
#Eng-IT-01
Product Application Specialist
Location: Schaumberg, IL, up to 40% travel
Status: Full-time direct hire
Compensation: $85,000 to $115,000 DOE
Experience: Associates Degree or higher with experience in customer relations, training, and presentation
SUMMARY:
The Product Application Specialist enables sales success for welding product lines by providing technical solutions and support for applications and products. This person is the customer face in Schaumburg, Illinois, for the micro welding group. Responsibilities include various aspects of application engineering, product engineering, and customer support. Extensive direct customer engagement is required. Domestic travel is up to 40% of the time.
PRODUCT APPLICATION SPECIALIST REQUIREMENTS
This multifaceted role includes several key elements combining technical knowledge and customer engagement. This role is focused on the manufacturing technologies of laser welding and resistance welding.
Application Engineering
• Evaluate customer applications with equipment present in the SSC (contact customers and/or Sales Managers & Reps to obtain the necessary information needed to complete the applications on time).
• Write a detailed report on findings to include recommendations for suitable equipment for the customer to use for their application.
• Develop, provide, and enhance demonstrations of equipment at the SSC.
• Travel to customer facilities. (Provide training classes, troubleshooting of their process, or conduct process development).
• Give presentations on process fundamentals, use and application of equipment.
• Provide phone and email support to customers and other departments (Provide technical support to all Sales Managers, Reps, and other departments, to ensure quality customer service).
Product Engineering
• Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software.
• Training customers in the use and maintenance of our products.
• Provide training classes or troubleshooting of their equipment.
• Answering telephone inquiries regarding product operation, maintenance, and applications
• Collaborate with customers and other visitors on application development in-house.
Customer support
• Support open houses and customer visits at Schaumburg Solution Center
• Run demonstrations on equipment during open houses and customer visits.
• Familiarize with equipment and processes to provide additional support.
• Visit customers with the sales team to provide technical assistance on applications and products.
EDUCATION AND EXPERIENCE
• Strong technical proficiency in electrical or mechanical engineering and a proven record of problem-solving/project completion
• An Associate's degree or higher in materials, physics, electronics, or related discipline, but we value equivalent hands-on experience and specialized certifications just as highly.
• Experience in material processing (welding, cutting, marking) is a plus.
• Experience in troubleshooting electric circuits or mechanical systems is a plus.
• Experience in customer service (technical or non-technical) is a plus.
• Domestic and international travel experience.
• Good listening skills and note-taking ability (demonstrating accuracy and memory of detail).
• Experience in phone and personal communication with customers.
• Positive attitude towards satisfying customer requirements.
• Valid US Passport required.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
LOCATION
• Job location is Schaumburg, Illinois
• Training will be in Monrovia, California, and Wixom, Michigan
TRAVEL
• Up to 40% of the time is anticipated.
• Most travel will be domestic within 1-2 hours of travel (car or plane)
• Frequent travel to Monrovia, CA
EXPECTED ABILITIES
• Good customer interface, verbal, and written communications skills
• Good practical electrical and mechanical troubleshooting knowledge
• Logical analysis of technical problems, ability to understand problems as described by the customer.
• Proficient PC skills, including Microsoft Office products.
• Lift and carry fifty pounds.
• Coordinate work and appointments with headquarters.
Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.Product Application Specialist
Location: Schaumberg, IL, up to 40% travel
Status: Full-time direct hire
Compensation: $85,000 to $115,000 DOE
Experience: Associates Degree or higher with experience in customer relations, training, and presentation
SUMMARY:
The Product Application Specialist enables sales success for welding product lines by providing technical solutions and support for applications and products. This person is the customer face in Schaumburg, Illinois, for the micro welding group. Responsibilities include various aspects of application engineering, product engineering, and customer support. Extensive direct customer engagement is required. Domestic travel is up to 40% of the time.
PRODUCT APPLICATION SPECIALIST REQUIREMENTS
This multifaceted role includes several key elements combining technical knowledge and customer engagement. This role is focused on the manufacturing technologies of laser welding and resistance welding.
Application Engineering
• Evaluate customer applications with equipment present in the SSC (contact customers and/or Sales Managers & Reps to obtain the necessary information needed to complete the applications on time).
• Write a detailed report on findings to include recommendations for suitable equipment for the customer to use for their application.
• Develop, provide, and enhance demonstrations of equipment at the SSC.
• Travel to customer facilities. (Provide training classes, troubleshooting of their process, or conduct process development).
• Give presentations on process fundamentals, use and application of equipment.
• Provide phone and email support to customers and other departments (Provide technical support to all Sales Managers, Reps, and other departments, to ensure quality customer service).
Product Engineering
• Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software.
• Training customers in the use and maintenance of our products.
• Provide training classes or troubleshooting of their equipment.
• Answering telephone inquiries regarding product operation, maintenance, and applications
• Collaborate with customers and other visitors on application development in-house.
Customer support
• Support open houses and customer visits at Schaumburg Solution Center
• Run demonstrations on equipment during open houses and customer visits.
• Familiarize with equipment and processes to provide additional support.
• Visit customers with the sales team to provide technical assistance on applications and products.
EDUCATION AND EXPERIENCE
• Strong technical proficiency in electrical or mechanical engineering and a proven record of problem-solving/project completion
• An Associate's degree or higher in materials, physics, electronics, or related discipline, but we value equivalent hands-on experience and specialized certifications just as highly.
• Experience in material processing (welding, cutting, marking) is a plus.
• Experience in troubleshooting electric circuits or mechanical systems is a plus.
• Experience in customer service (technical or non-technical) is a plus.
• Domestic and international travel experience.
• Good listening skills and note-taking ability (demonstrating accuracy and memory of detail).
• Experience in phone and personal communication with customers.
• Positive attitude towards satisfying customer requirements.
• Valid US Passport required.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
LOCATION
• Job location is Schaumburg, Illinois
• Training will be in Monrovia, California, and Wixom, Michigan
TRAVEL
• Up to 40% of the time is anticipated.
• Most travel will be domestic within 1-2 hours of travel (car or plane)
• Frequent travel to Monrovia, CA
EXPECTED ABILITIES
• Good customer interface, verbal, and written communications skills
• Good practical electrical and mechanical troubleshooting knowledge
• Logical analysis of technical problems, ability to understand problems as described by the customer.
• Proficient PC skills, including Microsoft Office products.
• Lift and carry fifty pounds.
• Coordinate work and appointments with headquarters.
About the Company
P
PEAK Technical Staffing
For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
http://www.peaktechnical.com