Printer Services Specialist
Ricoh
Buffalo, New York
- Respond to printer‑related service tickets and inbound support calls.
- Assist with troubleshooting and resolving printer, copier, and multifunction device issues.
- Support on‑site service calls and coordinate with service vendors as needed.
- Deliver, replace, and order toner and printer supplies.
- Track and manage printer inventory and consumables.
- Assist with receiving, staging, and installing new printers.
- Perform basic printer setup, configuration, and testing.
- Maintain documentation and follow established support procedures.
- Provide excellent customer service to end users and stakeholders.
Must‑Have Skills & Qualifications:
- Experience handling support calls or service tickets (IT support, help desk, or technical support preferred).
- Basic knowledge of printers, copiers, and multifunction devices.
- Ability to assist with hardware installation and basic troubleshooting.
- Experience working with toner and printer supplies.
- Strong communication and customer service skills.
- Ability to multitask and prioritize service requests effectively.
- Basic computer skills (email, ticketing systems, documentation).
- Ability to lift and move printer equipment and supplies as required.
- Reliable, detail‑oriented, and team‑focused.
- Comprehensive Health, Dental, and Vision Insurance.
- 401(k) Retirement Plan.
- Paid Time Off (PTO) and Paid Holidays.
- Tuition Reimbursement to support education and skill development.
- Career Growth and Advancement Opportunities.
- Supportive team environment with hands‑on technical experience.
About Ricoh:
Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.
About the Company
Ricoh
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.