Principal Technical Support Engineer
Pegasystems
Phoenix, AZ
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JOB DETAILS
SALARY
$100,800–$153,500 Per Year
LOCATION
Phoenix, AZ
POSTED
10 days ago
Job Category: Client Support
Location: US - Arizona - Remote | US - California - Remote | US - Idaho - Remote | US - Oregon - Remote | US - Texas - Remote | US - Washington - Remote
Meet Our Team:
We are the face of Pega for our customers. As part of our Global Support organization, we provide world-class technical guidance and trusted advisory support across Pega's products and cloud services. Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.
Picture Yourself at Pega:
Pega is transforming how the world builds enterprise solftware. As a Principal Technical Support Engineer, you will be a go-to-expert, partnering with customers, internal teams, and Pega partners to design, deploy, and support complex Pega solutions across the full application cycle. This is not a traditional help-desk role; it's a senior, hands-on developer-to-developer support and advisory postiion where your expertise directly influences customer success.
What You'll Do at Pega:
+ Serve as a trusted technical advisor, helping customers resolve complex, high-impact challenges across Pega platforms
+ Apply deep technical expertise to troubleshoot, analyze, and resolve sophisticated issues involving applicaiton architecture, integrations, and performance
+ Partner with Engineering, Product and Professional Services teams to drive solutions and improve platform quality
+ Lead technical discussions with customer teams at all levels, clearly articulating root cause, recommendations, and next steps
Who You Are:
+ Comfortable providing support and on-call coverage on a rotation
+ Strong analytical and problem-solving skills.
+ Experience working directly with stakeholders and customers in high-pressure situations, with a focus on expectation management, and clear comunication
+ Able to quickly understand end-to-end customer environments, architectures, and models
What You've Accomplished:
+ Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
+ 5+ years in a technical role, involving Java/J2EE and database-driven enterprise applications
+ 4+ years of hands-on experience as a Java developer
+ 2+ years supporting or administering Java application servers (i.e., Tomcat)
+ Strong troubleshooting and debugging experience in complex production environments
+ Experience with relational databases (preferably, PostgreSQL)
+ Interest and exposure to AI-enabled technologies and solutions
Pega Offers You:
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Additional Information
Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 23496
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
About the Company
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