Principal Product Designer

Job Title: Principal Product Designer

Duration: 1 Year Contract With possible extension

Location: Hybrid in Fort Worth, Texas 76155  (3 days/week onsite (Tues-Thurs) 2 days remote (Mon & Fri))

Payrate: $85.47 per hr on W2

Description:

WHY YOU’LL LOVE THIS JOB

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at ***. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.

• In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.

• You'll get to showcase your passion for design by infusing it in the product ecosystem and customer journey

WHAT YOU’LL DO

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

•Influence leadership and set a creative vision that makes travel easy for our customers and employees and enables design at scale.

•Forge strong partnership with our design systems team to define standards, process, and governance for reuse and efficiency.

•Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.

•Mentor and give constructive feedback that empowers designers of all levels to create data-driven and customer centric designs.

•Manage interdependencies in collaboration with UX leaders and peers (60+) to maintain consistent digital experiences across channels.

•Conceptualize and develop design strategies and solutions, and lead ideation and concept exploration activities.

•Champion accessibility and inclusive design.

•Manage design tool updates, vendor relationships and advocate for funding to ensure our team has the right toolset.

•Streamline design processes at scale and maintain regularly occurring meetings to foster design quality (design reviews, office hours, etc.)

•Stay up to date on the latest design and technology trends for all form factors and identify opportunities for innovation.

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications – Education & Prior Job Experience

•Bachelor's degree in visual communication / design, interactive design, human computer interaction or other related discipline, or equivalent experience

•5+ years as a UX creative practitioner with a proven track record at large or highly matrixed organizations

•Experience working closely with engineers from inception through implementation in an agile environment

•Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries

•Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms

•Experience in responsive, adaptive and accessible designs

•Experience with design for mobile app (iOS and Android), desktop, and web applications

Preferred Qualifications – Education & Prior Job Experience

•Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training

•10 years as a UX creative practitioner with a proven track record at large enterprises or highly matrixed organizations

•Experience working on enterprise design systems

•Advocate for building great user experiences and solving customer problems to create business value

Skills, Licenses, and Certifications

• Expert user of design and prototyping tools (Figma, Adobe CC, etc.)
• Understanding of HTML, CSS, JavaScript and other frontend development languages
• Accessibility best practices: WCAG 2.0+ AA compliance, localization, inclusive design
• Ability to document components and patterns of a design system and make design choices at scale
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms for of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Familiarity with emerging technology such as generative AI and spatial computing
• Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
• Storytelling and presentation skills to effectively communicate design decisions
• Ability to express design principles and rationale to generate consensus and achieve cohesive experiences for our customers and employees