Presales Account Coordinator

Charitybuzz is seeking a Presales Account Coordinator to manage the operational aspects of our pre-sale’s activities, supporting our Account Managers in their interactions with clients, and ensuring a seamless experience throughout the pre-sale process. This role follows a hybrid schedule, requiring onsite presence four days a week at our vibrant New York City office.

We Offer:

• Compensation: $50,000-$55,000/year
• Potential for an annual bonus
• Medical/Dental/Vision/Life Insurance, Employer-paid short- and long-term coverage, Flexible Spending Accounts (health and dependent care), Health Savings Account (HSA), Commuter reimbursement accounts, AFLAC supplemental coverage (accident, hospital, cancer care), 401(k) with Safe Harbor Employer Match, Generous Paid Time Off, Employee Assistance Program for personal and professional support, Kudos recognition platform for celebrating great work
• A mission-driven, performance-focused team fueled by innovation, integrity, and a passion for building high-impact solutions in a high-growth company.
• The chance to make a measurable difference in the world every single day
• Support from a collaborative team
• Creative and driven organization that is changing daily

Shift hours/schedules:

• Hybrid work schedule
• Onsite 4 days per week

Job Responsibilities:

The ideal candidate will possess strong communication skills and exceptional attention to detail. You will work directly with internal and external stakeholders - working closely with members of the Inventory Acquisition Team and Post Sales Services Team to deliver an exceptional experience for the Organizations we work with.

• Presales Support: Work closely with account managers to understand their objectives and requirements for each auction and/or campaign, providing operational support and guidance as needed.
• Client Communication: Serve as a primary point of contact for clients, responding to inquiries, providing information about upcoming auctions/campaigns, and facilitating the consignment process.
• Catalog Management: Coordinate the creation and production of auction catalogs or campaign launches (as applicable), ensuring accuracy, completeness, and adherence to branding standards.
• Consignment Management: Manage the consignment process, including inventory tracking, condition reporting, and documentation management.
• Bidder Activity: Assist clients with bidder registration and provide guidance on auction procedures and bidding options; support live lot questions and double sales, as needed.
• Database Management: Maintain accurate and up-to-date records of client interactions and consignment details in our CRM system, ensuring data integrity and confidentiality.
• Process Improvement: Identify opportunities to streamline and improve pre-sales operations processes, implementing best practices and tools to enhance efficiency and effectiveness.
• Collaboration: Collaborate with internal stakeholders, including account managers, marketing, and operations teams, to ensure alignment and coherence in messaging and approach.
• Reporting and Analysis: Generate regular reports and analyses to track presales activities, and provide insights for strategic decision-making.

Minimum Requirements:

• Minimum of 2 years of professional experience
• Local to NYC area (hybrid work environment with 4 days in office)
• Generalized prior experience w/ project management and/or sales support
• Highly organized, with prior experience prioritizing multiple tasks
• Comfort w/ Microsoft Suite/Google Suite
• Strong written communication skills

About Charitybuzz:

Charitybuzz is the leading impact marketplace, bringing together the world’s most preeminent celebrities, innovators, and brands to raise incremental funding for non-profit organizations through exceptional, one-of-a-kind experiences, exclusive luxury items and unmatched access. We believe in the power of doing good and have helped raise over $600M for global causes. We are a mission-driven, performance-focused team fueled by innovation, integrity, and impact.