Practice Operations Lead - Specialty Palliative Care

Summary:

In collaboration and partnership with the Clinic Manager the Assistant Manager is responsible for the overall business operations, performance and success of the group. This includes day-to-day operations of the department and works collaboratively with Clinic Manager, Operations Director, Medical Lead and with leadership to develop, implement, and maintain programs that enhance stability and quality of care and achieve a high level of patient and provider satisfaction as well as meeting budgeted financial performance. The Assistant Manager will assist with the management of provider’s scheduling, time off and CME requests/reimbursements, recruitment, payroll, and student involvement. They will also help prepare clinic budget, ensures data accuracy, prepares financial analyses, handles customer service issues and maintains provider/staff communications. Manages revenue cycle tasks and functions as assigned by Clinic Manager. Works closely with providers, other departments and clinic managers, and CSVCG leadership in establishing clinic operating policies and procedures. Assists in the development and implementation of CSVCG and CSV policies and procedures to ensure they are in compliance with State and Federal Regulations, TJC Standards, and the CSVCG and CSV mission statements. Maintains an effective ongoing training program for all staff. 

Responsibilities:

• Creates an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages staff to perform at their best.
• Sponsors interdisciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance results. Supports the dyad model with manager and physician leaders.
• Assists with training, overseeing and evaluating staff as appropriate.
• Helps manage clinic budget, ensures data accuracy, and prepares financial analyses. Manages revenue cycle tasks and functions as assigned by Clinic Manager.
• Prepares department-based Policy & Procedures, by following hospital procedure guidelines. Includes the preparation and implementation of produced policy and procedures throughout the designated sites.
• Verifies that appropriate manuals are maintained, up-to-date and easily available to all, including MSDS books and Fire Drill procedures.
• Audits staff time records for accuracy against established schedules and prepares for Clinic Manager/Service Line Director approval.
• Prepares, coordinates and schedules evaluations, appointments, maintains daily calendars, etc.
• Responsible for ordering office supplies.
• Supports Clinic Manager in their efforts to reach and maintain compliance with the Joint Commission requirements within the practice as required.
• Maintains employees’ files, competencies, evaluations, and yearly updates of all required certifications.
• Effectively identifies and implements continuous clinical and operations improvement initiatives.
• Improves patient, physician, staff and administrative satisfaction with the quality of management in the functions under the supervision of the Manager/Service Line Director.
• Consistently meets negotiated timeframes.
• Completes various special projects, which may require acquiring, reviewing and analyzing information, identifying problems, recommending solutions and writing reports.
• Orders clinical equipment and supplies to fill patient needs and meet financial concerns.

Requirements:

Education:

• High school diploma or equivalent required. 
• Associate or Bachelor’s degree in related field is preferred.

Experience:

• Two years of previous experience in a clinic setting with evidence of progressive responsibilities to support clinic operations. 
• Must be proficient in all Microsoft Office Suite applications (E-mail, Scheduler, Excel, PowerPoint and Word) at intermediate to advanced level
• Ability to work independently with minimal instruction; highly effective organizational skills, decision making and problem solving; effective communication and including team building/priority setting; excellent customer relations skills and competencies in phone etiquette, spelling and grammar
• Ability to read and write in English required. Bilingual in Spanish preferred
• Medical terminology preferred.

Certifications, Registrations, or Licenses:

• None.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time