Police Department Telecommunicator (Emergency repsonse)

Job Title: UNC Police Department Telecommunicator
Location: Chapel Hill, NC (Onsite)
Contract Duration: Contract until 03/05/2027

Position Summary

• ‎The primary purpose of the position is to operate the UNC E9-1-1 Communications Center effectively and efficiently twenty-four (24) hours a day, three hundred and sixty-five (365) days a year, ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions.
• The position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee is required to report to work when scheduled during these types of events
• Position involves operating multiple computer systems simultaneously including CAD, DCIN, alarm systems, computerized multi-line/channel telephone and radio systems while performing other multi-task duties on a continuous basis. Position involves listening, documenting, and communicating verbally and in writing over the telephone, radio, and in person.
• Position requires the interprtation of audible noises, signals, and tones from various computer operating systems and programs.

Minimum Education & Experience Requirements

• High School diploma and sufficient experience to demonstrat ability to work under pressure.
• Requires certification as a Division of Criminal Information (DCIN) operator or the ability to achieve certification within forty-five (45) days of employment.
• A basic telecommunicator certification from a state criminal justice institution. Required prior to starting.

• Developing health care center specific emergency response activities
• Direct the staff and program of the emergency services unit
• Evaluate emergency management preparedness and response program activities
• Direct the staff and programs of the emergency services unit
• Provide skilled, professional care in an emergency setting
• Direct nursing service activities in the emergency room
• Recognize and respond appropriately in an emergency situation
• Work cooperatively and supportively with the members of the medical staff to provide emergency services for all patients who present to the emergency department
• Provide emergency medical care including CPR and defibrillation
• Direct the staff and programs of the emergency services unit and ICU
• Supervise preparation and maintenance of emergency room patient clinical records, and write reports on emergency room staff performance and services
• Direct the staff and programs of the emergency services unit and critical care
• Providing oversight for the supervision of all staff members within emergency services
• Provide emergency care to community 24 hours a day, seven days a week at Midwest Regional's emergency department
• Communicate clearly & effectively with responding emergency units
• Attend basic and intermediate cast clinics as offered in emergency department
• Lead development and implementation of emergency services policies, procedures and strategy
• Serve as the subject matter expert and authority on emergency management
• Determine the scope of assessment and care for patients in need of emergency care
• Manage a coordinated approach to emergency dispatch capabilities during emergency operations