Point of Sale (POS) System Coordinator

Point of Sale (POS) System Coordinator
Full-Time | On-Site | Permanent

Our client is a well-established regional grocery retailer with multiple store locations and a long-standing reputation for operational excellence and strong community ties. Their stores rely heavily on reliable technology and efficient front-end systems to support daily operations, making the POS environment a critical component of their success.

They are seeking a Point of Sale (POS) System Coordinator to take ownership of the POS ecosystem across multiple stores. This is a highly visible, hands-on role that directly supports store operations and ensures the accuracy, reliability, and performance of front-end retail systems.

Why This Role Stands Out for Point of Sale (POS) System Coordinator:

• Our client is a stable iconic privately held Bay Area retail business for over 50 years
• A wonderful company founded on these principles:
• "The key to our success is good people, and we have the best in the business” and “personal service is one element of our success and maintaining the best quality is the other."
• Join a family atmosphere and culture where employees are valued
• Be part of a changing industry that’s never dull with growth and challenges
• Love earlier work hours such as 6:30am-3:30pm, 7am-4pm or 7:30am-4:30pm
• Free parking and in office everyday may travel to stores as needed
• Comp range: $100,000-140,000 annually, plus benefits

Main Job Responsibilities for Point of Sale (POS) System Coordinator:

• Administer and support the POS environment across multiple store locations, ensuring accurate communication between front-end registers and back-office systems.
• Maintain item files, PLUs, pricing, promotions, departments, tenders, and tax tables to ensure accurate transactions and reporting.
• Serve as the primary POS support resource for store managers and front-end teams, troubleshooting issues with registers, scanners, scales, printers, and payment devices.
• Support daily, weekly, and monthly POS operational processes, including end-of-day and financial reconciliation workflows.
• Coordinate with POS vendors and technology partners to resolve technical issues and ensure timely resolution.
• Assist with system upgrades, hardware replacements, and store technology projects.
• Maintain documentation, identify recurring issues, and recommend improvements to enhance system reliability and operational efficiency.

Qualifications of Point of Sale (POS) System Coordinator:

• 3+ years of POS systems experience within a multi-location retail or grocery environment.
• Hands-on experience with BR Data (host/back office).
• Hands-on experience with Encore by Truno (front end).
• Strong Excel skills, including data manipulation, reporting, and reconciliation.
• Technical aptitude with the ability to troubleshoot POS hardware, integrations, and store technology systems.