Role Overview

Key Responsibilities

Strategic Advisory & Practice Leadership

• Serve as the primary physical security architecture advisor to the client’s security leadership, functioning as a day-to-day strategic and technical partner across all branch security technology initiatives.
• Develop and maintain a comprehensive physical security technology roadmap aligned with the client’s enterprise security strategy, regulatory obligations, and branch expansion or consolidation plans.
• Lead practice-level activities including standards development, reference architecture creation, technology evaluation, and vendor assessment for physical security platforms and components.
• Provide executive-level briefings, technical recommendations, and decision-support documentation to senior client stakeholders, including CISO and corporate security leadership.

Branch Security Technology Architecture

• Architect, design, and provide technical oversight for branch surveillance systems including IP and analog camera systems, Digital Video Recorders (DVR), and Mobile Video Recorders (MVR).
• Define standards for camera placement, coverage mapping, resolution requirements, retention policies, and recording schedules across diverse branch typologies (full-service, drive-through, in-store, and standalone).
• Evaluate, recommend, and architect Video Management System (VMS) platforms, ensuring interoperability with existing enterprise security operations center (SOC) workflows and incident management processes.
• Provide technical direction on emerging branch security technologies including video analytics, AI-driven threat detection, access control integration, and cloud-based surveillance platforms.

Layer 1 Physical Network Infrastructure

• Provide expert-level guidance on Layer 1 wiring infrastructure supporting physical security networks, including specification, design, and modification of coaxial cable runs (RG-59, RG-6, and Siamese configurations).
• Define and enforce standards for proper electrical grounding and bonding of physical security systems in compliance with NEC, TIA/EIA, and client-specific requirements.
• Spec, review, and approve cable pathway designs, termination standards, and signal integrity requirements for both new branch buildouts and retrofit/upgrade projects.
• Collaborate with low-voltage contractors, general contractors, and client facilities teams to ensure Layer 1 installations meet architectural specifications and pass quality assurance inspections.
• Troubleshoot and resolve signal degradation, grounding faults, and cable plant issues impacting surveillance system performance.
• Provide supplemental Layer 2/Layer 3 network support for physical security systems as needed, including familiarity with VLANs, Power over Ethernet (PoE), and TCP/IP fundamentals as they relate to IP-based surveillance infrastructure.

Team Leadership & Talent Development

• Manage, develop, and mentor a team of field service technicians, engineers, and supervisors supporting physical security operations across the client’s branch environment.
• Conduct performance reviews, establish individual development plans, and deliver ongoing training programs to ensure technical staff maintain required certifications and competencies.
• Lead recruiting, hiring, and onboarding efforts for technical staff as the practice scales to meet evolving client demand.
• Foster a culture of accountability, continuous improvement, and technical excellence within the physical security practice.

Operational Support

• May periodically oversee day-to-day operational activities including troubleshooting, maintenance coordination, and repair workflows for physical security systems as business needs require.
• May support dispatching and scheduling of service technicians from time to time, particularly during peak deployment periods, system upgrades, or incident response scenarios.
• Ensure compliance with company safety standards and established service procedures when engaged in operational oversight activities.

Client Escalation & Relationship Management

• Serve as the primary escalation point for physical security–related service issues, ensuring timely resolution and clear communication with client stakeholders.
• Monitor and ensure adherence to service level agreements (SLAs) specific to physical security system uptime, maintenance response, and incident resolution.
• Maintain strong, trust-based relationships with key client contacts across corporate security, facilities, and branch operations leadership.

Engagement Delivery & Collaboration

• Coordinate with internal teams including account leadership, project management, engineering, and supply chain to ensure seamless delivery of physical security solutions.
• Produce and maintain detailed technical documentation including as-built diagrams, system architecture drawings, bill of materials, and standards guides.
• Participate in site surveys, branch assessments, and periodic on-site reviews as part of the travel expectation (up to 20%).

Qualifications

Required

• Minimum of 10 years of progressive experience in physical security technology architecture, design, and implementation within large-scale enterprise environments.
• Demonstrated experience with enterprise surveillance systems including IP and analog cameras, DVR, NVR, and MVR technologies.
• Hands-on expertise with Layer 1 wiring for physical security networks, including coaxial cable specification (RG-59, RG-6, Siamese), termination, testing, and modification of cable runs.
• Strong working knowledge of proper electrical grounding and bonding practices for security infrastructure per NEC and TIA/EIA standards.
• Experience with Video Management System (VMS) and integrated security platforms such as Genetec, Milestone, Avigilon, Honeywell, LenelS2, or Bosch.
• Hands-on experience with access control systems, intrusion detection systems, and alarm monitoring platforms within enterprise environments.
• Demonstrated ability to serve as a trusted advisor to senior client stakeholders in a consulting or staff augmentation capacity.
• Bachelor’s degree in business, electronics, engineering, or a related field, or equivalent professional experience.
• Must be a United States citizen currently residing on U.S. soil.
• Ability to travel up to 20% domestically.

Preferred

• Experience in the financial services or consumer banking industry, with specific knowledge of branch security requirements, regulatory considerations, and compliance frameworks (e.g., FFIEC, OCC guidance).
• Professional certifications such as PSP (Physical Security Professional), CPP (Certified Protection Professional), BICSI RCDD, or equivalent industry credentials.
• Experience with structured cabling design and low-voltage systems beyond coaxial, including Cat6/6A for IP-based surveillance convergence.
• Prior practice leadership or team lead experience in a professional services, consulting, or managed services context.
• Knowledge of cloud-based and hybrid surveillance architectures, edge computing for video analytics, and bandwidth optimization strategies for distributed branch environments.

Work Environment & Requirements

• This position is fully remote, open to candidates located anywhere within the United States.
• Candidate must be a U.S. citizen physically located on U.S. soil at all times during employment.
• Travel of up to 20% is expected, primarily for client site visits, branch assessments, and periodic in-person stakeholder engagements.
• Standard working hours with flexibility to accommodate client time zones and periodic after-hours coordination as needed.

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