Phoenix, AZ - Business Operations - AZDOR - Education and Compliance - Call Center Agent
Nesco Resource
Phoenix, AZ(remote)
Customer Service Representative (Remote – Phoenix Area)
Must live within 1 hour of Phoenix or Tucson
Remote (Day 1 onsite for orientation)
Schedule: Monday–Friday | Between 7:45 AM – 5:15 PM (schedule assigned based on business needs)
Position Overview
We are seeking Customer Service Representatives to support a high-volume call center handling tax-related inquiries for individuals and businesses. This role requires strong multitasking, attention to detail, and a commitment to delivering excellent customer service in a fast-paced environment.
Key Responsibilities
Handle high-volume inbound calls professionally and efficiently
Resolve Tier 1 customer issues
Review and update taxpayer accounts
Verify and document customer information across multiple systems
Educate customers on tax policies and available resources
Assist with payment arrangements
Maintain accurate and detailed documentation
Meet performance and productivity expectations
Required Qualifications
Minimum 1 year of recent call center experience (non-dispatch, non-switchboard)
Strong multitasking and organizational skills
Basic computer skills (Microsoft Word, Excel, Google Workspace)
Basic math skills (addition, subtraction, multiplication, division)
Excellent verbal and written communication skills
Ability to retain and apply new information quickly
Reliable attendance and strong work ethic
Preferred Qualifications
Bilingual Spanish
Experience in banking, finance, insurance, or similar industries
Experience with process improvement initiatives
Additional Requirements
Must pass background check, fingerprinting, and AZ tax record review (last 5 years)
Must attend Day 1 onsite orientation
Must have reliable, hardwired internet connection
Must be able to transport company equipment (desktop, monitors, etc.)
Resume, Right to Represent (R2R), and Cover Letter required
Training & Assignment Details
Training: 3 weeks | 8:30 AM – 5:00 PM (mandatory attendance)
Schedule may vary and will be assigned based on business needs
Fully remote after onboarding
Contract role (approx. 6 months) with potential for extension or permanent hire
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About the Company
Nesco Resource
Companies need talent. You want job opportunities.
That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.
We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.
When you need to find a job, we're your partner.