Pharmacy Tech - Prior Authorization

Date Posted: 09/19/2025

Hiring Organization: Rose International

Position Number: 488804

Industry: Pharmaceutical/Healthcare

Job Title: Pharmacy Tech - Prior Authorization

Job Location: Remote, USA

Work Model: Remote

Shift: Monday to Friday 11am - 11pm CST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 7

Min Hourly Rate ($): 19.00

Max Hourly Rate ($): 20.00

Must Have Skills/Attributes: Call Center, Customer Service, Healthcare, Pharmacy

Experience Desired: Previous Pharmacy call center experience (1+ yrs); Pharmacy Technician license in good standing (1+ yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Certifications/Licenses: State Pharmacy Technician license in good standing

**C2C is not available**

Job Description

Required Education:

• High School diploma or GED

Preferred License/Certification:

• Pharmacy Technician license in good standing

Required Qualifications/Skills/Experience:

• Minimum 1 year of experience in a customer service role within a high-volume call center environment, preferably in healthcare, social services, or a similar service position

• Ability to handle sensitive and confidential information appropriately

• Strong verbal communication skills and customer service orientation

Preferred Qualifications/Skills/Experience:

• Prior pharmacy experience (highly transferable)

• Previous work-from-home/remote work experience

Position Overview:

The Pharmacy Technician I – Prior Authorization is responsible for handling inbound calls from providers, pharmacies, and members, providing courteous and professional phone support throughout the prior authorization process. The role requires maintaining accurate, timely documentation of reviews and transferring all clinical or escalated inquiries to the pharmacist team. This position plays a critical role in ensuring service quality, adherence to privacy practices, and protection of confidential information. Telework requirements apply, including securing a dedicated workspace, maintaining high-speed internet connectivity, and adhering to Client Teleworker Privacy Practices.

Job Duties:

• Handle inbound calls from members, providers, and pharmacies, ensuring professional and courteous support

• Guide callers through the criteria-based prior authorization process

• Maintain complete, timely, and accurate documentation of reviews

• Transfer clinical questions, escalations, and judgment calls to the pharmacist team

• Ensure compliance with teleworker requirements, including:

Industry: Healthcare / Pharmacy

Estimated Start Date: 11/10/2025

Work Schedule:

• Training: 10:00 AM – 6:30 PM CST

• Monday–Friday: 11:00 AM – 11:00 PM CST (multiple shifts; client will assign shifts after training, candidates may bid for preferred shifts)

• Saturday–Sunday: 8:00 AM – 11:00 PM CST (multiple shifts)

• Standard schedule consists of 8-hour shifts within the timeframes listed above

• Preference given to candidates in Pacific Standard Time (PST)

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.