Pharmacy Care Coordinator

Schedule:

• Primary Shift: 10:00 AM–7:00 PM CST, Monday–Friday

• Rotating Saturdays: 9:00 AM–6:00 PM CST

• Department Hours of Operation: 8:00 AM–8:00 PM CST (Mon–Fri) and 9:00 AM–6:00 PM CST (Sat)

Dress Code: Business Casual

Position Summary

The Pharmacy Care Technician supports pharmacy operations in a high-volume, fast-paced call center environment. This role manages inbound and outbound calls to assist with medication adherence, prescription refills, provider follow-ups, and member outreach. The position requires strong multitasking abilities, system navigation skills, and a commitment to delivering accurate and professional support to members, providers, and clinical staff.

Team Environment

Contractors will work onsite as part of a larger team consisting of 45 telecommuting Pharmacy Technicians, supported by three Lead Technicians and four Supervisors. The team operates collaboratively with a strong focus on productivity, quality, and compliance.

Key Responsibilities

• Manage high-volume inbound and outbound calls related to medication adherence and prescription refills

• Conduct provider follow-ups and member outreach initiatives

• Review and interpret prescription claim documentation

• Translate and interpret prescriber notes accurately

• Handle escalated inquiries across multiple communication channels

• Support Medicare drug-related issues and related documentation

• Navigate multiple internal systems simultaneously while maintaining accuracy

• Provide administrative support to pharmacy operations

• Participate in quality improvement initiatives

• Maintain strict adherence to HIPAA and compliance policies

• Demonstrate consistent attendance and schedule adherence, including rotating Saturday shifts

• Work independently within assigned shifts while meeting productivity and service standards

Required Qualifications

• High School Diploma or GED

• Minimum of one (1) year of experience in a pharmacy or medical setting

• At least six (6) months of call center experience

• One (1) year of experience using Microsoft Office products (Word, Outlook, Excel, Teams, etc.)

• One (1) year of pharmacy and/or medical terminology experience

• Basic system troubleshooting knowledge

• Ability to multitask effectively in a fast-paced environment

• Strong customer service, organizational, and communication skills

Preferred Qualifications

• Pharmacy Technician license preferred

• Background in pharmacy and/or healthcare with call center experience

Professional Expectations

• Maintain professionalism in all member and provider interactions

• Protect confidential information in compliance with HIPAA standards

• Demonstrate reliability, accountability, and independent work capability