Personal Banker
Mechanics Bank
Federal Way, WA
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Advertising, Analysis Skills, Banking Services, Business Administration, Business Banking, Business Writing, Community Banking, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Quality, Driver's License, Establish Priorities, Federal Deposit Insurance Corp (FDIC), Finance, Financial Transactions, Home Equity Loans, Incentive Programs, Insurance, Liability Insurance, Meet Sales Quota, Multitasking, Needs Assessment, Nonprofit, Prescription Drugs, Regulatory Compliance, Regulatory Requirements, Relationship Management, Risk, Sales, Sales Management, Sales Prospecting, Willing to Travel, Writing Skills
LOCATION
Federal Way, WA
POSTED
2 days ago
The Personal Banker role is responsible for growth, maintenance, and development of both new and existing personal and business banking relationships. This role demands exceptional customer service skills, beginning with welcoming customers to the bank, conducting in-depth profiles to understand their financial needs, and providing tailored recommendations based on a comprehensive understanding of the bank's offerings. Additionally, this role involves proactively pursuing new banking relationships beyond the immediate community. This position involves creating detailed profiles for each customer and maintain regular personal contact through phone calls or emails, aiming to strengthen and expand customer relationships. Beyond relationship management, the position entails a variety of universal banking duties, including operational tasks, cash handling, and other branch support activities.
What you will do:
Sales
Conduct in-depth interviews and profiling of customers to recommend suitable banking products and services.
Actively suggest strategies to help customers improve their financial position.
Identify and engage customers at risk of leaving, aiming to retain their business.
Update new and existing customer profiles to maintain accurate and current information.
Contribute significantly to the branch's growth and sales achievements.
Leverage advertising leads, prospect lists, personal and professional contacts, and internal referrals to expand customer base.
Monitor and achieve personal sales targets on a weekly and monthly basis.
Generate referrals to branch managers and business partners.
Engage in both warm and cold business developments calls as assigned by branch management.
Participate in community events and networks to increase referral-based sales.
Collaborate with other business departments to identify sales and referral opportunities, enhancing the overall customer satisfaction.
Operational Excellence and Customer Service
Perform teller and operational duties.
Open new accounts, ensuring appropriate account ownership to optimize FDIC insurance coverage, and compliance with all regulatory requirements.
Handle both basic and complex banking transactions, including changing account ownership, living trusts, guardianships accounts, estate assignments, and consumer and home equity loans.
Maintain in-depth knowledge of the bank's products to aid in acquiring business and consumer customers.
Set the standard in customer service excellence and advocacy.
Conduct satisfaction outreach to existing customers, both personal and business.
Actively listen to customers, and maintain a friendly, positive, professional attitude. Resolve difficult situations with creativity, tact, and diplomacy.
Participation in community and nonprofit events to support the bank's community reinvestment efforts.
Perform Notary Public services.
Who you are:
A Bachelor's degree in finance, Business Administration, or a related field is preferred, or at least three years of prior experience in bank sales or customer service. Sales experience in the banking or financial industry preferred.
Demonstrated sales experience with proven results including diverse customer profiles and complex needs.
Ability to identify customer needs, present banking solutions and bank products. Recognize closing opportunities and retain and grow customer relationships.
Ability to initiate customer contact through letters, email, or telephone.
Excellent business writing skills.
Ability to exercise independent judgment.
Ability to work quickly and accurately, to analyze information and make decisions.
Excellent multi-tasking skills.
Ability to prioritize and perform a variety of concurrent tasks with minimal direction.
Exceptional customer service skills.
Certified Notary Public preferred. Willing and able to become Notary Public if candidate is not a Certified Notary Public.
Local travel required.
Valid driver's license, vehicle, and liability insurance are required.
#LI-HW1
Pay Range: $23.10 - $36.63 hourly
AIP Incentive Plan - 5%
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Please view Equal Employment Opportunity Posters provided by OFCCPhere.
To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
About the Company
M
Mechanics Bank
Founded in 1905, Mechanics Bank provides personal banking, business banking, trust and estate services, brokerage and wealth management services throughout California. As a community bank, we invest in the same communities in which we live and work.
In a vacant store front near the corner of 3rd and Macdonald Avenue, a small bank opened its doors in 1905. Soon after, that bank would take on a name based on its association with the workers of Richmond’s two largest employers at the time, Standard Oil and the Santa Fe Railroad. Under the leadership of local businessman and banker E.M. Downer, it would not only survive the Great Depression and two world wars, but it would also grow and prosper in step with the Bay Area, serving the needs of local businesses and families. Now, more than a century later, that bank – Mechanics Bank – continues the legacy of commitment based on one man’s principles of building lasting relationships, enriching local lives and local communities, driving local economic growth and exceeding client’s expectations every day.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Banking
WEBSITE
https://www.mechanicsbank.com/