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PDI Enterprise Application Support Engineer (L3).

Iconma

Boston, MA

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JOB DETAILS
LOCATION
Boston, MA
POSTED
Today
Our Client, a IT Services and Consulting company, is looking for a PDI Enterprise Application Support Engineer (L3) for their Boston, MA/ Remote location.
 
Responsibilities:
  • Strong hands on experience with PDI Enterprise / Fuel / Logistics platforms.
  • Deep understanding of c store / fuel retail operations.
  • Strong SQL, batch processing, data reconciliation skills.
  • Experience in ITIL based Managed Services (L3) environments.
  • Proven vendor escalation & production support capability.
  • L3 SME responsible for advanced production support, defect resolution, and engineering level fixes across the PDI technology stack (ERP, POS integrations, fuel, logistics, back office). Owns escalations, RCA, vendor coordination, and platform stability within the EGA Managed Services model.
  • Act as final escalation (L3) for PDI production issues.
  • Perform deep RCA across application, integration, data, and batch failures.
  • Debug and implement code/config/data fixes for PDI modules.
  • Support patches, upgrades, and environment changes (impact + validation).
  • Troubleshoot integrations: POS, fuel systems, payments, loyalty, logistics.
  • Coordinate with PDI vendor support for product defects and fixes.
  • Maintain L3 SOPs/runbooks and enable KT to L2 teams.
  • Ensure SLA/KPI adherence and support service governance.
 
Requirements:
  • PDI Client (BOS) – PDI Enterprise Store System – PDI
  • PDI Commerce API – Integration between POS & back office system – PDI
  • PDI Enterprise (HOS) – PDI Enterprise HO system – PDI
  • PDI Enterprise Web – PDI web client – COTS
  • PDI FocalPoint – PDI reporting tool – COTS
  • PDI Handheld – PDI store level item management – PDI
  • PDI MarketLink – PDI tobacco reporting tool – COTS
  • PDI RSM – Supporting handheld – PDI
  • 8–12+ years in PDI application support / engineering roles.
  • Experience supporting large retail / fuel estates preferred
  • 14.00 Years of Experience
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
 

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/