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PC Support Technician

NuAxis Innovations

Fairbanks, AK

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JOB DETAILS
SALARY
$45,000–$50,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Android, Calendar Management, Command Line, Commercial Off-the-Shelf (COTS), Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Editing, Equipment Maintenance/Repair, Government, Hardware Installation, Help Desk, Identify Issues, Intranet, Laptop PC, Local Area Network (LAN), Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Mobile Devices, Network Administration/Management, Printers, Problem Solving Skills, Remedy, Service Level Agreement (SLA), Software Administration, Software Installation, Software Upgrades, Time Management, Trouble Tickets, Wide Area Network (WAN), iOS
LOCATION
Fairbanks, AK
POSTED
9 days ago

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Support Technician  for a Full-Time position.

Job Summary:

  • Assist customers with and resolve routine application questions
  • Assist customers with all versions of Microsoft Office Suite
  • Assist customers with Microsoft Mail, Calendar, and One-Drive issues
  • Perform desktop and laptop set-up; including backup of the current system and re-imaging, wiping, and general hardware troubleshooting
  • Install COTS software for laptops and desktops
  • Provide customer desktop support. Use remote desktop tools (Microsoft Remote Desktop & Bomgar) to provide user support.
  • Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff.
  • Internet/Intranet Troubleshooting
  • Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop\network devices using the Command Prompt and other tools.
  • Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed-upon time frames in a timely and courteous manner.
  • Perform troubleshooting of local and network printer issues
  • Active Directory Password changes, editing, and moving of person and computer objects. moving, editing, and adding\deleting user\computer accounts and creating and maintaining groups as required
  • Enter all support into a ticketing system for tracking
  • Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing systems (Footprints, Remedy, etc.).
  • Closeout trouble calls within time frames specified in SLAs (provided at a later date)
  • Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices, installing MaaS360 on iOS and Androids 
  • Perform manual antivirus scan of desktop/laptop after malicious incident notification
  • Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users, and conduct upgrades 
  • Notify the government of any unresolved user problems, outstanding trouble calls, or other areas of concern.
  • Update and maintain any pertinent documentation for updates for COTS installs, hardware updates, and Mobile device updates and configuration. 

Requirement:

CompTIA A+ Certification (or equivalent certification)

About the Company

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NuAxis Innovations