PC and Network Support Technician

Statement of Primary Purpose

To maintain and support Information Systems on a broad range of architectures. Primarily responsible for assisting in the maintenance of computer hardware and software, printers, fax machines, telephones, portable devices, and other network hardware.

Classification

Technical Support, full-time staff, non-exempt 

Essential Functions and Responsibilities

·         Maintain computer network infrastructures including meeting spaces with Google Chromebox for Meetings and related audio/visual components.

·         Maintain classroom, lab, and office equipment including computers, printers, and AV equipment.

·         Maintain and support lab images including configurations and software updates for all workstations utilizing the Quest KACE system.

·         Assist with the physical and virtualized academic computing environment.

·         Regularly visit other college campuses and centers to maintain lab and office equipment.

·         Assist as needed with the management and maintenance of the college telephone system including desktop telephones, voicemail system, auto attendant, and voicemail.

·         Assist as needed with emergency/critical incident telephone software and functionality.

·         Assist with the installation and maintenance of college security systems including electronic door controls and security cameras.

·         Assist the college’s Network and Infrastructure Manager with the maintenance and installation of network equipment including lab and office switches, wireless equipment, etc.

·         Pull network cable and terminate for use within the college infrastructure. (Cat5/6, Fiber, etc.)

·         Assist with audio and video support for public and college events which on occasion may require after hours and weekend support.

Additional Duties and Responsibilities

·         Assist users with individual technical support including the use of PC’s, software, portable devices, etc.

·         Assist with the procurement and implementation of technology hardware.

·         Coordinate the installation of classroom technologies and perform training for faculty. 

Minimum Qualifications

Education       

A.A.S., CIS, CET, EET or IT-related program of study. One year of IT related experience required.  Related information technology experience may be substituted year for year for the required education.

Knowledge and Skills           

Background in computer support, printers, mobile devices, audio/visual components, Information Systems/Telecommunication mediums and copper cabling systems.

Physical Demands   

Climbing ladders, lifting up to 30lbs 

Licensing Requirement       

Valid NC Driver’s license is required 

Working Conditions and Environment

Some travel is required depending on the demand from supporting off campus sites, work hours include possible overtime with the occasional possibility of working some weekends.

Equipment Operation

PC’s Printers, Mobile Devices, Fluke Onetouch Series II, various OS's including Windows 10, MacOS, Xen Desktop, VMware, Active Directory.

This position description covers the most essential functions and duties associated with this position.  Other duties may be assigned by the President or appropriate supervisory personnel.  The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary.

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