PBX OPERATOR

Join Minden Medical Center's dynamic team as a Part-Time PBX Operator, where your contributions are vital to our mission of delivering exceptional healthcare services in Minden. This onsite position offers the unique opportunity to be at the heart of our operations, facilitating communication that enables our healthcare professionals to provide high-quality patient care. You will hone your multi-tasking skills in a fast-paced environment, where every call you handle makes a difference. Embrace a culture that values forward-thinking and innovation, and take pride in being part of a customer-centric team dedicated to excellence and safety.

If you're passionate about problem-solving and want to make an impact within a respected organization, this role is perfect for you. You will be offered great benefits such as 401(k) and Competitive Salary. Apply today and become a crucial part of Minden Medical Center's commitment to compassionate healthcare!

Make a difference as a PBX OPERATOR

As a Part-Time PBX Operator at Minden Medical Center, your day-to-day responsibilities will involve answering incoming calls promptly and efficiently, directing them to the appropriate departments while ensuring a friendly and professional demeanor at all times. You will be expected to manage multiple lines, utilizing our phone systems effectively to handle inquiries from patients and staff alike. Additionally, you will maintain accurate logs of calls and messages, ensuring clear communication channels throughout the facility. Your role will also include providing information about hospital services, taking initiative to assist callers with their needs, and addressing any concerns with empathy and integrity.

Collaborating with various departments to streamline operations and enhance the customer experience will be essential. Flexibility and adaptability are key, as you may encounter varying call volumes and diverse requests throughout your shift.

Requirements for this PBX job

To excel as a Part-Time PBX Operator at Minden Medical Center, strong customer service skills are paramount. You should possess excellent communication abilities, allowing you to engage effectively with callers and provide courteous assistance. Experience working with the public is essential, as empathy and understanding will be key in addressing a variety of inquiries and concerns.

A background of at least six months in multi-line switchboard operation is preferred, enabling you to manage a busy phone environment with confidence. Familiarity with phone systems and software tools relevant to call management is crucial for ensuring efficient operations. Being detail-oriented and organized will help you maintain accurate call logs and message records.

Additionally, possessing a problem-solving mindset and the ability to stay calm under pressure will contribute to your success in creating a positive experience for both patients and staff.

Knowledge and skills required for the position are:

• Six months multi-line switch board experience preferred; Excellent Customer Service skills
• experience working with the public required

Ready to join our team?

So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!