Payroll Supervisor

Job Title: Payroll Supervisor

Job Location: Greenville, SC
Hybrid: Monday-Wednesday in office Thursday/Friday remote

Fulltime Permanent Role

Job Description:

Position Overview:

• The US Payroll Operations Supervisor leads the team responsible for the day-to-day coordination and execution of employee payroll and actions in partnership with client Incorporated’s managed services provider(s).
• This includes supervising a team of Payroll Operations and Employee Services Specialists as well as any temporary labor force required to deliver complete, accurate, and timely payrolls for the business.
• The US Payroll Operations Supervisor serves as a point of escalation within client to resolve payroll related issues and is the day-to-day liaison with the managed services provider.
  
  

Key accountabilities:

• Supervises a team of 4, plus any additional temporary labor force, as required in the daily operations for US payroll, including work allocation, training, and incident resolution.
• Assist with testing time and payroll system functionality, as well as policies and procedures.
• Comply with all audit requirements and internal control standards for supporting documentation and accuracy.
• Team Leadership: Coach, develop, and mentor Payroll Operations and Employee Service Specialists to build and continuously improve capacity and capability of the Payroll Operations organization.
• Provide review and approval of payroll related actions as necessary while maintaining segregation of duties and strong internal controls.
• Manage the day-to-day vendor relationship with Managed Services Provider (ADP and Ceridian) to ensure payroll is accurate, complete, and timely.
• Serve as the primary liaison between payroll and HR Operational Services, Benefits, Compensation, Talent Acquisition, and Finance for day-to-day support and issue resolution.
• Analyze tickets in the ServiceNow and ADP CRM tools to identify trends and recommend process improvements and policy/procedure updates to improve service, compliance, and efficiency.
• Serve as Tier 2 support and point of escalation for tickets that are not able to be resolved by the Payroll Operations and Employee Service Specialists.
• Lead Payroll Operations Quarter and Year-End Activities, including but not limited to, pay analysis, balancing and corrective entries for fleet, cross-border, perquisites, and relocation off-cycle payrolls, W2 reconciliation; W2c processing
• Ensure SOX compliance and control requirements are met, supporting internal and external auditor requests
• Responsible for preparing, maintain procedures and documentation for Payroll Operations

Qualifications, Education & Experience Requirements:

• Bachelor's Degree in Finance, Accounting or equivalent and/or combination of related work experience and education
• Experience with ADP GlobalView, Ceridian Dayforce and SuccessFactors HR, preferred
• Certified Payroll Professional (CPP), preferred
• 5+ Years multi-state, multi-entity, high volume (7,000+ employees) payroll processing experience
• 3+ Payroll Team supervisor/leadership experience required.

Additional Skills:

• Ability to research, understand, and apply intermediate federal, state, and local tax regulations relating to payroll, labor, and employment.
• Exceptional time management skills and ability to prioritize and multitask; must be able to balance competing priorities.
• Strong Microsoft Office skills with advanced Excel proficiency
• Excellent verbal and written communication skills
• Must understand the end-to-end payroll processing cycle, including quarter and year end requirements.
• Superior analytical & organization skills with a focus on synthesizing information, using sound judgement, formulating conclusions and articulating data in a way that is meaningful and valuable to stakeholders and customers.
• Ability to work in team environment that is highly customer service oriented.
• Integrity and trustworthiness specific to confidentiality and privacy of employee information; maintaining absolute confidentiality of all payroll records.
• Ability to manage workplace relationships with various stakeholders; proactive in resolving issues with employees, businesses and other departments.
• Ability to adapt to frequent changes that can occur with vendor relationships, system updates, policies, etc.
• Ability and willingness to work flexible work hours to ensure payroll deadlines are met.