Payments Investigator
United Nations Federal Credit Union
Queens, NY
The position ensures electronic payment-related investigations are handled promptly and effectively, while maintaining regular communication of status updates to all appropriate stakeholders. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
This position is hybrid.
NYC Salary Range - $70,430 - $80,000 annually; compensation is commensurate to geographic location.
• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Receive, log, and manage payment investigation requests from members and internal teams through resolution.
• Provide regular status updates and communicate outcomes to all relevant stakeholders.
• Coordinate with financial institutions and service providers via service messages, phone, and email to resolve investigations.
• Maintain accurate, regulatory-compliant documentation to ensure file accessibility and audit readiness.
• Analyze investigation trends, collaborate with the Global Funds Transfer team to address processing errors, and prepare required daily or ad hoc reports to UNFCU management.
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
- Maintain awareness of and report suspicious activity
- Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
- Complete annual BSA/AML/OFAC training
• High School diploma or some college coursework completed
• 3-5 years of electronic payments processing within a financial institution, preferably supporting domestic and international payments
• Strong working knowledge of U.S. and international payment processing rules and payment data requirements.
• Proficient in Microsoft Office and case management or payment systems.
• Strong verbal and written communication skills with excellent interpersonal abilities, professionalism, and keen attention to detail.
• Proven ability to multitask and prioritize in fast-paced environments, build effective cross-functional relationships, and demonstrate strong negotiation, coordination, and organizational skills.