Payment Systems Specialist
Point West Credit Union
Portland, OR
WORK LOCATION: On-site (Hybrid may be reviewed after 6-month review in position)
______________________________________________________________________________
NOTE: Point West Credit Union believes that each employee makes significant contributions to
our success. That contribution should not be limited by the assigned responsibilities. Therefore,
job descriptions are not intended, and should not be construed to be exhaustive lists of all
responsibilities, skills, efforts or working conditions associated with a job. They are intended to
be accurate reflections of those principal job elements essential for making a fair pay decision
about jobs. It is our expectation that each employee will offer his/her services wherever and
whenever necessary to ensure the success of our endeavors. Nothing in this position description
is an implied contract for employment. The functions are not all encompassing and are subject to
change at any time by management.
GENERAL POSITION SUMMARY: Performs a variety of duties and tasks to ensure the payment
systems process functions in an efficient manner by processing, reconciling, and balancing Share
Draft, ACH, Cards, and Shared Branching duties and resolving any irregularities in a timely manner.
ESSENTIAL FUNCTIONS:
1. Monitors daily cash flow within guidelines set by the CFO and makes necessary transfers
from “cash” accounts. Provides daily transaction and balance register of corporate
accounts for the CFO’s review of activity and review of cash balances. Coordinates with
Catalyst Corporate Credit Union on transaction irregularities and software changes to
ensure accuracy on all money accounts.
2. Recaps, records, and balances daily transactions affecting the general ledger. Compiles and
posts to the general ledger. Identifies and records daily bank balances. Records daily
miscellaneous bank deposits. Reconciles bank statements and coordinates with other
departments to resolve posting adjustments.
3. Performs various member related tasks such as deposited checks returned as NSF and
billpay file processing.
4. Writes procedures of task-oriented processes for all payment systems functions to ensure
consistency of task completion and provides written documentation for others periodically
covering duties.
5. Prepares and posts journal vouchers. Verifies totals for accuracy and makes adjusting
accounting entries.
6. Balance the credit union’s check register and monitor corporate check clearing.
7. Performs research of financial data to prepare reports detailing results of research
conducted as requested.
8. Prepares quarterly general ledger account certifications.
9. Share Draft and ACH processing.
10. Coordinates with third party vendors on any data malfunctions to assure they are rectified
immediately. Coordinates with other staff members on issues including but not limited to
suspected payment systems kiting or fraud, and ATM errors.
11. Monitors, investigates, and solves situations involving payment systems fraud within
guidelines. Responsible for identifying, reporting, properly investigating and resolving all
situations involving payment systems fraud within established banking regulations. Files
bond claims.
12. Makes ATM and cardholder adjustments daily as necessary. Researches, analyzes, and
coordinates with vendor and IT Department any data irregularities.
13. Scan all department documents, accounts payable, or other scanning items.
14. Supports the accounting department as needed.
15. Backup for Operations department daily card operations.
SUPERVISORY RESPONSIBILITIES: None
INTERPERSONAL CONTACTS:
The Payment Systems Specialist is in regular daily contact with all departments, especially with
managers and the credit union member service personnel. In addition to members who are
indirectly served by functions of this position, the Payment Systems Specialist “customer” includes
staff, managers, and any auditors and examiners of the credit union. Because of the nature of the
information this position is exposed to, confidentiality and discretion are paramount.
STANDARD JOB SKILLS:
1. Judgment: Continually uses sound judgment, as outlined in:
a. Employee Handbook
b. Code of Ethics
c. Promises
2. Regulatory Knowledge:
a. Solid knowledge of credit union operations and philosophy required.
b. Knowledge and adherence to current and emerging laws and regulations pertaining
to areas of responsibility required, including Local, State and Federal Laws.
c. Thorough knowledge of credit unions products and services in order to effectively
determine members’ needs and cross-sell products/services.
3. Change Management: Is flexible, easily adapts to change; and promotes/assists with change
in the work environment. Has ability to prioritize and manage multifunctional tasks and
projects.
4. Analytic Ability: Requires the ability to apply principles of logic to define problems and desired
outcomes, collect data, establish facts, and draw valid conclusions from multiple sources of an
objective and subjective nature.
5. Interpersonal Skills: Strong emotional intelligence necessary to build effective partnerships
with potential members, members, staff, management, and vendors.
6. Active Listening: Requires the ability to effectively listen and ask open-ended and clarifying
questions for needs-identification.
7. Initiator. Acts independently with minimal direction.
8. Time Management: Strong ability to:
a. Organize and set and meet deadlines
b. Prioritize
c. Multi-task
d. Leverage resources
e. In attention to detail
9. Verbal and Written Communication: Excellent speech and accurate writing, stressing
composition and grammar, and the ability to clearly convey intended information.
10. Independent Judgement: Diversified procedures, specialized job standards, and specific
policies limit the latitude permitted for independent judgment. Work requires analytical ability,
judgment, and ingenuity. There is a moderate amount of discretion available in the job.
Decision-making occurs but normally reviewed and approved prior to action.
11. Technical Skills: Savvy with a vast array of computer programs and office equipment.
Advanced proficiency in member operating systems. Strong attention to detail, utilizing
electronic tracking systems and methods.
12. Confidentiality: Demonstrates a high level of confidentiality, sensitivity and tact.
13. Demeanor: Ability to maintain a professional and accessible profile with all contacts.
SPECIFIC JOB SKILLS:
1. Successful completion of high school mathematics and grammar in order to prepare
general ledger entries and prepare written business correspondence.
2. Must demonstrate knowledge of generally accepted accounting principles and data
processing through education and job experience.
3. Must understand credit union accounting in general and particularly what comprises assets,
liabilities, equity, income and expense and how each is used to accurately record credit
union activities.
4. Must be mathematically oriented with ability to calculate interest rates, work ratios, and
accurately balance a variety of reports.
5. Must exercise considerable discretion in handling telephone calls, sensitive information.
EDUCATION AND/OR EXPERIENCE:
1. High school diploma or equivalent required.
2. Undergraduate degree preferred.
3. A minimum of 2 years of similar or related experience within an appropriate industry.
PHYSICAL/MENTAL DEMANDS:
(Physical demands)
- Continuous sitting for extended period when performing duties.
- Occasional standing and walking.
- Occasional lifting up to 35 lbs. (office supplies).
- Occasional bending, squatting, or reaching at ground level.
- Frequent use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists; finger dexterity.
- Continuous speaking and hearing for interaction with staff, members, and outside contacts.
- Continuous ability to see close and at a distance.
(Mental demands)
- Continuous interaction with others, repetitive work, attention to detail, ability to solve complex problems, alertness, precision, concentration, accuracy, thoroughness, and memory demands.
- Occasional fast-paced work
- Frequent deadlines, flexibility, performing basic and complex numeric calculations, writing, reading, comparing, analyzing, judgment, reasoning, patience, negotiating, and supervision and instruction of others.
WORKING CONDITIONS:
- Continuous operation of office equipment.
- Normal 40 hour workweek, with occasional overtime (when approved by a manager).
- Exposed to a potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the risk.
The physical/mental demands and work environment characteristics described above are
representative of those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
SPECIFIC JOB SKILLS:
1. Successful completion of high school mathematics and grammar in order to prepare
general ledger entries and prepare written business correspondence.
2. Must demonstrate knowledge of generally accepted accounting principles and data
processing through education and job experience.
3. Must understand credit union accounting in general and particularly what comprises assets,
liabilities, equity, income and expense and how each is used to accurately record credit
union activities.
4. Must be mathematically oriented with ability to calculate interest rates, work ratios, and
accurately balance a variety of reports.
5. Must exercise considerable discretion in handling telephone calls, sensitive information.
EDUCATION AND/OR EXPERIENCE:
1. High school diploma or equivalent required.
2. Undergraduate degree preferred.
3. A minimum of 2 years of similar or related experience within an appropriate industry.
PI281973526