Patient Services Representative

Patient Services Representative (Temp)

Location: San Ysidro, CA 92173
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $31.64/hr

Position Overview

We are seeking a Bilingual (English/Spanish) Patient Services Representative for a temporary role in a dental clinic setting. The ideal candidate will provide excellent customer service, perform a variety of administrative and clerical duties, and support the daily business operations of the department.

Key Responsibilities

Clerical & Administrative Support

• Perform clerical duties to support daily operations, including answering phones, greeting patients, and processing patients for clinical visits.
• Apply the AWAKEN process: Anticipate, Welcome, Appreciate, Keep it real, Excellence, and Never stop improving to consistently fulfill patient needs and maintain high satisfaction scores.
• Verify patient demographic and insurance information, entering data into EHR systems.
• Schedule appointments, perform reminder calls, update text message status in Dentrix, and fill open appointment slots.
• Collect payments, co-pays, and deductibles; process credit card transactions; balance daily payments against EPIC reports; and deliver funds to the Lead.
• Present treatment plan estimates, make financial arrangements, and process financial contracts for patients.
• Maintain HIPAA compliance and patient confidentiality at all times.

Patient Interaction & Coordination

• Provide guidance to visitors and patients, calling transportation as necessary.
• Notify patients of provider schedule changes and manage cancellations.
• Resolve patient grievances or escalate to supervisors when necessary.
• Assist patients in completing registration and medical history forms.
• Organize new patient charts and ensure all required documents are signed.

Operational Duties

• Process and scan correspondence, referrals, and records into the EHR document center.
• Maintain adequate inventory of forms, supplies, and paper.
• Follow departmental policies, quality assurance, safety, infection control, and OSHA regulations.
• Attend required meetings, huddles, and in-service training.
• Support other team members and perform additional duties as assigned.

Requirements

Education:

• High School diploma or equivalent.

Experience:

• Minimum 1 year in a general office setting (dental office experience preferred).

Language:

• Bilingual (English/Spanish) required.

Skills & Technical Knowledge:

• Experience with Dental Terminology, NextGen, Dentrix, EPIC, and Microsoft Office preferred.
• Typing speed of at least 35 wpm.
• Knowledge of Medi-Cal, Medicare, managed care plans, third-party billing rules, and claims processing.
• Familiarity with OSHA regulations and safety procedures.

Physical Requirements:

• Ability to lift up to 25 lbs.
• May require occasional evenings or Saturdays.
• Must be able to travel to multiple clinic locations.

To Apply:
Contact Jazz: jasbir@uhcstaffing.com
540-369-6925

Job Types: Full-time, Contract, Temporary

Pay: $31.64 per hour

Expected hours: 40 per week

Work Location: In person