Patient Services Representative
NORTHLAKES COMMUNITY CLINIC
HAYWARD, WI
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JOB DETAILS
LOCATION
HAYWARD, WI
POSTED
30+ days ago
to navigate patients through Northlakes Community Clinic's services.
The PSR will do this by helping to identify and remove barriers by
connecting patients to appropriate resources and/or services they need
in order to be successful with overall health and wellness. Salary
begins at $20.05+ per hour depending on experience. Creates a welcoming
environment for patients and visitors by greeting them when they enter
our clinic. Directs them to the appropriate location as needed. Utilizes
EMR/EDR systems to accurately capture patient demographic information
and schedule appointments with appropriate services/providers. Helps to
process/coordinate internal and external referrals as appropriate for
department/site needs. Coordinates prior-authorizations for patients
based on insurance guidelines as required. Verifies patient's insurance
eligibility by checking necessary portals for current status. Collects
payment from patients and reconciles daily cash reports. Answers
telephone and either responds to inquiry, directs caller to appropriate
personnel, or initiates a telephone note for response by appropriate
personnel. Manages automated reminder responses, and conducts reminder
calls to all patients, as needed. Is knowledgeable regarding services
provided within the clinic and also services provided across the
organization. Understands how to direct patients to those services.
Guides the Patient Experience within the clinic's service line to
patients and explains the appropriate process/steps involved. Patient
Services Representative shall be cross-trained in the functions of
various front desk duties, as some positions may be more specialized
than others. Participates in training regarding Customer Service, HIPAA,
Business Etiquette, Forms, and Department Flows and ensure compliance in
day to day operations. Other duties as assigned. Qualifications and
Education Requirements High school diploma or equivalent plus either one
year certificate from college or technical school; or three months
related experience and/or training; or equivalent combination of
education and experience. Previous Customer Service experience is
required. CPR Certification must be current or obtained within the first
six months of employment. Preferred Skills Demonstrated ability to
navigate computerized applications associated with job duties. Example:
EMR, EDR, VSC, Patient Portal, Insurance Portals, Reminder Call system,
etc... Demonstrated knowledge of ethics, HIPAA, Business Etiquette,
etc. as evidenced by current training certificate of completion.
Required Credentials, Certification, Licensure None. Benefit Statement
For full time and part time employees who work 24 or more hours per week
we offer a generous benefits package that includes: Medical and dental
insurance Employer paid group term life and disability Employer
contribution toward Health Savings Account Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Leave Bank 403(b) with a 4%
employer match Various voluntary benefits: Vision Insurance Supplemental
Life, AD&D and Disability Tuition reimbursement Health and Wellness
reimbursement program Employee Assistance Program, and other specialized
behavioral health services and resources for employees and family
members Partner of HRSA/NHSC loan repayment program Our Mission is to
respond to the healthcare needs of our communities with an integrated
array of quality services and actively remove barriers to wellness.
NorthLakes Community Clinic is an Equal Opportunity Employer. All
qualified applicants will be considered for employment regardless of
age, race, color, creed, religion, sex, sexual orientation, national
origin, ancestry, marital status, disability, military or veteran
status, or any other classification protected by applicable law. All
offers of employment are contingent upon successfu completion of a
criminal background check and references. Coordinate communication
between patients, family members, medical staff, administrative staff,
or regulatory agencies. Refer patients to appropriate health care
services or resources. Maintain knowledge of community services and
resources available to patients. Explain policies, procedures, or
services to patients using medical or administrative knowledge.
Investigate and direct patient inquiries or complaints to appropriate
medical staff members and follow up to ensure satisfactory resolution.
Develop and distribute newsletters, brochures, or other printed
materials to share information with patients or medical staff. Analyze
patients' abilities to pay to determine charges on a sliding scale.
Identify and share research, recommendations, or other information
regarding legal liabilities, risk management, or quality of care.
Collect and report data on topics, such as patient encounters or
inter-institutional problems, making recommendations for change when
appropriate. * OTHER EXPERIENCE AND QUALIFICATIONS: High school
diploma or equivalent plus either one year certificate from college or
technical school; or three months related experience and/or training; or
equivalent combination of education and experience. Previous Customer
Service experience is required. CPR Certification must be current or
obtained within the first six months of employment. *
APPLICATION INSTRUCTIONS: Apply Online:
https://nlccwi.wd5.myworkdayjobs.com/en-US/Northlakes_Careers/details/Patient-Services-Representative_JR100344
About the Company
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