Patient Services Coordinator (Scheduler) {166361}

Medical Front Office Receptionist

Overview
We are seeking a professional and patient focused Medical Front Office Receptionist to support a busy oncology clinic. This role serves as the first point of contact for patients and visitors while providing essential administrative and scheduling support. The ideal candidate delivers excellent customer service, communicates effectively with clinical teams, and consistently adheres to compliance, confidentiality, and ethical standards in a healthcare setting.

Key Responsibilities
• Greet patients and visitors promptly and professionally and notify clinical staff of patient arrival
• Check in patients and provide required paperwork prior to examination
• Collect, review, scan, and file patient forms while ensuring accuracy and completeness
• Update patient demographics and insurance information in the system
• Collect copays and outstanding balances and issue receipts
• Answer incoming calls in a courteous and professional manner and route calls or messages appropriately
• Respond to routine inquiries by phone, electronic communication, or in person
• Page clinic personnel and relay messages accurately and in a timely manner
• Schedule and reschedule patient appointments and document cancellations and no shows
• Coordinate outside consults and physician ordered procedures
• Schedule CT scans and PET scans after insurance approval
• Maintain chart messages and manage items in queue
• Scan and copy updated insurance cards
• Provide general administrative support including filing and scanning medical records
• Maintain a clean and organized lobby area and ensure office supplies and forms are stocked
• Adhere to all confidentiality, state, federal, and HIPAA regulations
• Complete additional duties as assigned including basic typing of memos and forms

Qualifications
• High school diploma or equivalent required
• Minimum of 18 months of front medical office receptionist experience required
• Experience with insurance forms and medical scheduling software
• Familiarity with clinic operations and scheduling workflows preferred
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to complete required e learning courses within 90 days of hire
• Strong adaptability with the ability to manage shifting priorities
• Demonstrates reliability, efficiency, and a strong commitment to quality patient service

Why Join Us
This role offers the opportunity to work in a patient centered oncology environment with a supportive clinical team where professionalism, compassion, and quality care are valued.

To apply or request more information, contact