Patient Service Representative – Registration (Day Shift)

Great Lakes Medical Imaging (GLMI)

Reports to: Registration Manager

Shift: Day Shift

Status: Non-Exempt

Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles, and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18–$23 per hour.

Position Overview

The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration and check-in services to GLMI patients while supporting a positive and professional patient experience throughout their visit. Strong communication, organization, and teamwork are essential in this fast-paced medical imaging environment.

Primary Responsibilities

• Greet and identify patients and visitors upon arrival
• Direct patients to complete pre-exam paperwork using company systems
• Review patient charts to ensure accurate and complete documentation
• Obtain additional patient information as needed
• Verify and confirm insurance coverage and authorizations
• Communicate unexpected delays and assist with patient flow
• Maintain a neat and organized waiting area
• Collect and document payments including copays, deductibles, and balances
• Schedule and reschedule appointments according to practice guidelines
• Perform related duties as assigned; overtime opportunities may be available as needed

Additional Responsibilities

• Answer multi-line phone system and direct calls appropriately
• Acquire necessary medical records via phone, fax, or in person
• Route and sort documents within digital fax system
• Assist patients with GLMI Patient Portal requests
• Access and utilize medical systems as assigned

What We're Looking For

• Strong computer skills including information systems and Google-based programs
• Excellent verbal communication skills (in person and phone)
• Strong customer service skills and professionalism
• Effective problem-solving abilities
• Experience in radiology or medical terminology preferred
• Ability to perform duties listed above with or without reasonable accommodation

Qualifications

• High School Diploma or equivalent required
• Prior administrative or medical office experience preferred

Physical & Mental Requirements

• May lift up to 25 pounds
• Ability to stand, walk, sit, and use keyboard for extended periods
• Ability to communicate clearly with patients face-to-face and by phone
• Ability to work in a fast-paced office setting
• Ability to make decisions and think quickly

The Great Lakes Way

Mindset, Values, and Behaviors

MINDSET: Compassion, at every interaction

Patient Care- Customer Service

• Greet with eye contact and share a smile.
• Interact with patients at their pace and level.
• Demonstrate patience and compassion when interacting with patients.
• Act on opportunities to go above and beyond.

Quality- Strive for Excellence

• Share information, knowledge, and expertise.
• Ask for, accept, and use feedback.
• Anticipate and prevent potential problems.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Take personal responsibility for your work area and the quality of your work.
• Look for and act on opportunities for continuous improvement.

Teamwork- Perform as One Team

• Speak positively about Great Lakes, team members, and patients.
• Recognize and share successes of the Great Lakes Way in action.
• Proactively offer to help others.
• Be flexible and embrace changes with a positive attitude.
• Contribute to a fun, energetic, and positive work environment.
• Practice blameless problem solving, assuming the positive intentions of others.

Apply Today

Join a team that values professionalism, teamwork, and compassionate patient care. If you're ready to make a meaningful impact, apply today to become part of Great Lakes Medical Imaging.