Patient Representative- Medical Practices

Who we Are:

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient’s health is our priority, and we go above and beyond to care in every way possible.

Position Statement

Professionally and efficiently greets and registers patients at the time of service and/or by phone prior to visit. Collects co-payments/coinsurance. Ascertains needs of patients in the waiting area.

Key Responsibilities:

• Registers patients by updating and maintaining accurate demographic, billing, and required forms in the practice management and hospital management systems.
• Provides necessary departmental forms to incoming patients and courteously assists patients with completion, i.e. Consent to Care, HIPAA, and Patient Bill of Rights information.
• Collects payments for co-pays, past due balances, and calculates coinsurance if needed.
• Posts payments as they are received and provide receipt for patients. Responsible for balancing cash bag and daily posting of receivables.
• Verifies insurance online prior to appointments and at the time of visit using various systems.
• Identifies patients and refers patients for financial counseling.
• Ensures the waiting room is in order and the needs of patients are met.
• Inquires with staff if patient has been waiting > 10 minutes and updates patient on wait times.

Knowledge, Skills, and Abilities:

• High school diploma required.
• Possesses excellent organizational skills paired with verbal written and communication skills.
• Demonstrates strong interpersonal skills and capability to work effectively with all staff.
• Demonstrates excellent customer service skills.
• Shows competency in computer skills.
• Understands medical terminology.
• Knowledge of health insurance carriers helpful.
• One year of experience in a medical practice preferred.