Patient Representative I
North Country Hospital
Newport, VT
Who we Are:
Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient’s health is our priority, and we go above and beyond to care in every way possible.
Position Statement:
Discharge Patient Representatives serve an essential role as a contact for patients and visitors. Serving as administrative assistant who is responsible for helping patients gain access for medical care and treatment as well as guide visitors according to North Country Hospital current policy and protocol as requested. Interacts with other hospital departments staff, physicians, patients, patients’ family, friends, and co-peers respectably and courteous. Abides by all regulations of HIPAA regarding patient health information (PHI).
Key Responsibilities:
- Review of ER patient encounters for accuracy of demographics, advance directives, insurance(s) verifications and personal ID.
- Review that the correct insurance and ID are scanned into NCH system.
- Bedside interviews when staff is unable to complete.
- Assist with floor paperwork for our Medicare Patients admitted from the ER to the floor.
- Assist with self-pay estimates and collections of co-pays.
- Notifying the Navigators of self-pay patients in the ER and assisting with setting up the interview for the Navigators to meet with patient.
- Assist the switchboard with answering incoming calls and directing the calls to the appropriate department or individual.
- Assist and direct visitors to their family member, friend etc. that are in the facility and are allowed to visit.
- Direct individuals for any weekend classes on where to go.
- Assist patient representatives with patient quick registration when there is an immediate need.
Knowledge, Skills and Abilities:
- 5+ years of experience providing excellent customer service to patients and their families.
- Medical terminology preferred
- Skilled in problem-solving, time management, and multitasking.
- Committed to providing compassionate care and maintaining patient confidentiality.
- General office conditions but may be required to sit for extended periods of time depending on workstation
- Computer and electronic communications skills required, with one-year prior office experience preferable.
- Able to present a neat and orderly appearance.
Pay Information:
$18.55-$23.23 hourly
About the Company
North Country Hospital
North Country Hospital is governed by a Board of Trustees, comprised of community members, who give of their time to fulfill this vital role. The system includes the hospital, outpatient services, physician practices and Derby Green, a skilled care facility. North Country Hospital is a member of the American Hospital Association and the Vermont Association of Hospitals and Health Systems. It is licensed by the State of Vermont Department of Health and is certified by the Department of Health and Human Services as a provider under the Medicare program, It is also accredited by the Center for Medicare Services (CMS), which assures that the hospital meets the highest standards of medical care.
North Country Hospital provides cost effective care to all people regardless of race, color, creed, national origin, and ability to pay. The hospital has a further commitment to community partnerships and to encourage, educate, and assist members of the community in the maintenance and improvement of their own health.
Founded in 1919 by a group of area citizens, Orleans Country Memorial Hospital opened in 1924, the present North Country Hospital, opened in 1974.