Patient portal Liaison – Spanish Bilingual

Job Title: Patient portal Liaison – Spanish Bilingual

Location: New York, NY 10004

Duration: 2-3 month with possible extension

Shift: Hybrid. Mon-Fri 9am-5pm

Pay Range: $22-24/hr.

Note: We have openings for Manhattan/ Brooklyn/ Bronx/ Queens (choose any location, shift, department as per experience)

Job Description:

• Under the direction of the LTSS Team Leader, and in collaboration with the Care Manager, this role will conduct monthly calls to members receiving LTSS.
• The monthly calls for members receiving LTSS is a regulatory requirement and ensures that the plans of care developed are in place for our members.

Product of Role & Responsibilities:

• Conducts monthly calls to all members assigned and ensures compliance with HIPAA verification.
• Utilizes the LTSS monthly assessment when speaking with the member.
• Escalates clinical issues to the members’ designated care manager.
• Accurately and timely documents member call interaction in the care management system, Disease Care Management System (DCMS).
• Fulfills basic care coordination tasks for the member such as appointments, transportation, medication issues such as needing prescription or refill, DME, etc.
• Conducts other supportive activities as assigned.

Required Education:

• Bachelor’s degree from an accredited college or university in a healthcare related field is required
• Minimally 2 years of work experience in care management/coordination, health education, health home or community-based organization required.
• Managed Care experience required.