Patient Portal Liaison

Job Title: Patient Portal Liaison

Location: New York, NY 10004 OR Bronx, NY, 10451

Initial Duration: 3 months+ with possible extension

Shift Time: 9:00 AM - 5:00 PM

Pay Range: $22 - $24/hr. on w2.

Department: Patient Relations

Note: Managed Care experience required

Job Description:

· Conducts monthly calls to all members assigned and ensures compliance with HIPAA verification

· Utilizes the LTSS monthly assessment when speaking with the member

· Escalates clinical issues to the members designated care manager

· Accurately and timely documents member call interaction in the care management system, Disease Care Management System (DCMS)

· Fulfills basic care coordination tasks for the member such as appointments, transportation, medication issues such as needing prescription or refill, DME, etc.

· Conducts other supportive activities as assigned

Education:      

·         High School Diploma or GED required.

·         BA or currently enrolled in a BA program.

Skills: 

·         One year experience

·         Accurate data entry

·         Liaison

·         Typing

·         Excellent customer service skills

·         EPIC

·         Bi-Lingual(Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.

Languages:     

·         English( Speak, Read, Write )

·         Spanish( Speak, Read, Write )