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Patient Concierge / Front Desk Coordinator

Jobility

New Rochelle, NY

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JOB DETAILS
SALARY
$25–$25 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Billing, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Detail Oriented, Interpersonal Skills, Loyalty Programs, Multitasking, Operations Management, Organizational Skills, Presentation/Verbal Skills, Promotional Programs, Record Keeping, Resolve Customer Issues, Retail Sales, Sales Support, Writing Skills
LOCATION
New Rochelle, NY
POSTED
12 days ago

Job description:

About the Practice

This is a luxury medical spa and wellness center dedicated to helping clients achieve beauty, vitality, and balance—inside and out. The practice offers advanced aesthetic and wellness treatments in a serene, supportive environment. The Patient Concierge is the first point of contact and plays a key role in delivering a warm, professional, and personalized client experience.

Position Overview

The Patient Concierge / Front Desk Coordinator is a high-touch, client-facing role that blends exceptional hospitality with efficient administrative operations to ensure every guest feels welcomed, informed, and cared for throughout their visit.

Key ResponsibilitiesClient Experience

  • Warmly welcome and engage all clients in a calm, inviting atmosphere
  • Manage smooth check-in and check-out processes
  • Review treatment details and answer client questions
  • Maintain a clean, organized, and luxurious reception area

Scheduling & Communication

  • Schedule, confirm, and manage appointments via phone, email, and text
  • Handle cancellations, rescheduling, and waitlists efficiently
  • Respond promptly and professionally to all client inquiries

Front Desk & Administrative Operations

  • Process payments and manage invoicing
  • Ensure all required forms and consents are completed
  • Maintain accurate client records
  • Coordinate patient flow between reception and treatment rooms

Client Engagement & Sales Support

  • Educate clients on services, promotions, and loyalty programs
  • Provide post-care instructions
  • Support retail sales through informed product recommendations
  • Collaborate closely with clinical and aesthetic staff

Qualifications & Requirements

  • 1–2 years of experience in a front desk, concierge, or client services role

(medical or luxury spa experience preferred)

  • Strong interpersonal, verbal, and written communication skills
  • Professional appearance and strong attention to detail
  • Comfort with CRM and scheduling software

(Aesthetic Record, Vagaro, or similar is a plus)

  • Ability to multitask and remain composed in a fast-paced, client-centered environment

About the Company

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Jobility