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Patient Concierge / Front Desk Coordinator

Jobility

Greenvale, NY

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JOB DETAILS
SALARY
$25–$25 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Billing, Certified Management Accountant (CMA), Certified Medical Assistant, Clinical Support, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Service Operations, Detail Oriented, Electronic Medical Records, Email Technology, HIPAA (Health Insurance Portability and Accountability Act), Intravenous Therapies, Medical Records, Operational Support, Organizational Skills, Patient Care, Plan Meetings, Record Keeping, Regulatory Compliance, Team Player
LOCATION
Greenvale, NY
POSTED
8 days ago
 

Here’s the revised version with all company-specific mentions removed while keeping the content clear and professional:

Position: Patient Concierge / Front Desk Coordinator

Location: Greenvale, NY 11548
Compensation: $25/hour
Job Type: Full-time

About the Role

The Patient Concierge is the heart of the client experience—balancing front desk excellence, patient care, and clinical support. You’ll welcome clients, coordinate appointments, assist providers, and ensure every guest enjoys a seamless, professional, and uplifting visit.

Key Responsibilities

Client Experience & Communication

  • Warmly greet and engage clients, creating an inviting and polished atmosphere.

  • Guide clients through check-in and check-out while answering questions about treatments, post-care, and wellness services.

  • Conduct follow-up calls and communications to ensure client satisfaction and retention.

  • Maintain a calm, organized, and visually appealing reception and treatment space.

Scheduling & Administrative Support

  • Schedule, confirm, and manage appointments via phone, text, and email using EMR systems (Aesthetic Record, Nextech, or similar).

  • Handle appointment changes, cancellations, and waitlists efficiently.

  • Process payments, manage invoices, and maintain accurate client records.

  • Ensure all forms and consents are completed in compliance with HIPAA standards.

Clinical & Operational Support

  • Prepare and restock treatment rooms and equipment to ensure readiness for procedures.

  • Assist providers during aesthetic and wellness treatments such as Botox, fillers, IV therapy, laser services, and microneedling.

  • Take vitals, record patient information, and provide comfort and reassurance during visits.

  • Support product inventory and promote retail skincare and wellness products.

Education & Growth

  • Stay informed on new skincare innovations, treatments, and wellness trends.

  • Educate clients about services, memberships, and promotions aligned with their personal goals.

  • Participate in ongoing training to enhance both client care and operational skills.

What We’re Looking For

  • 1–2 years of experience in a front desk, patient care, or aesthetic setting (medical spa experience preferred)

  • Excellent communication and organizational skills

  • Professional appearance and strong attention to detail

  • Comfort using EMR or CRM systems (Aesthetic Record, Nextech, or similar)

  • Medical Assistant certification (CMA/RMA) a plus, but not required

Why Join Us

  • Modern, luxury workspace focused on beauty and wellness

  • Supportive, team-oriented environment

  • Access to continuous training and growth opportunities

  • Be part of a brand dedicated to helping clients feel confident, rejuvenated, and cared for

About the Company

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Jobility