Patient Care Coordinator Temporary

Unified Women’s Healthcare's Virtual Clinic is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. The Virtual Clinic together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then UWH Virtual Clinic culture may be for you.

A temporary position for a patient care coordinator role is necessary to streamline patient scheduling from payer partners.  This temporary position will be responsible for working closely with member services team leaders from Progyny, one of Gennev’s payer partners, who routinely engage members who have not chosen a menopause/nutrition provider.  The Progyny team member would engage the member and complete a ‘warm hand off’ to the temporary resource who will generate a new patient appointment in real-time.  

Work Schedule: Monday-Friday for approximately 90 days

1. Providing a superior customer service experience to Virtual Clinic customers via email, video communication, phone call, and text message
2. Athenahealth Support – Check-ins, Patient Data Entry, Insurance Entry, etc.
3. Managing the registration portion of the patient intake by emailing, texting, or calling patients (Ensuring all patients have checked in prior to the morning of the visit)
4. Triaging and responding to customer service inquiries via our online platform, HelpScout
5. Monitoring online chat in, HealthiPass Text, and Patient Coordinator Text line in Ring Central in real time, handling all issues to completion
6. Communicating with patients about appointments, processing any cancelations and reschedules that are requested.
7. Works closely with the Physician and RDN team when needed to move appointment and communicate any appointment changes with patients based on a provider conflict that might arise post scheduling
8. Assisting patients in navigating their patient dashboard on Virtual Clinic and Athena Patient Portal
9. Assisting with various Customer Services Team Projects as delegated by the Sr. Director of Clinical Operations
10. Responsible of managing and tracking the status of all referrals (internal/external) and follows up with patients and providers as needed to ensure completion
11. Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system

1. Have a high school diploma or equivalent
2. Have at least 5+ years of customer service-related experience.
3. Athena EMR experience highly preferred 
4. One year of clinical experience preferred
5. You have experience working with Microsoft office, email, and other basic technology