Patient Care Coordinator - Referral Intake & Case Coordination

Create Confidence from the First Hello.

At Sage Veterinary Imaging, we provide advanced, human-quality diagnostic imaging that changes outcomes for pets. Every experience begins at the front desk. We are hiring a Patient Care Coordinator who thrives in a fast-moving, people-focused environment and takes pride in precision, organization, and follow-through. This is a hospitality and coordination role — not a sales position.

If you are warm, highly organized, and able to move quickly without losing detail, this role was built for you.

As part of our hiring process, we require all candidates to complete the Culture Index survey to help us better understand their natural strengths, communication style, and work preferences. This allows us to ensure alignment with the role and team, creating a more thoughtful and productive interview experience for everyone involved.

What You’ll Do

Client Experience

Welcome pet owners with professionalism and warmth

Answer and manage incoming phone calls

Schedule and confirm appointments accurately

Provide clear preparation instructions

Process payments and review invoices

Ensure smooth check-in and check-out experiences

Operational Coordination

Maintain precise scheduling and documentation

Prepare and organize patient records

Support doctors and technicians with administrative needs

Keep communication flowing between departments

Maintain an organized, polished front-desk environment

Who Thrives Here

You’ll do well in this role if you:

Enjoy interacting with people all day

Stay calm and friendly under pressure

Move quickly but don’t cut corners

Care deeply about accuracy and details

Follow processes consistently

Naturally keep things organized

Adapt easily when schedules shift

This role requires both warmth and structure.

You must be able to handle a fast pace while keeping everything accurate and on track.

What You Bring

Experience in front desk, hospitality, or customer service roles

Veterinary or medical office experience preferred

Strong communication skills (in person and on phone)

Comfort with scheduling and practice management systems

Reliable attendance and strong follow-through

Schedule & Benefits

Full-time, 8-hour weekday shifts

401(k) with company match

Health, dental, vision, and life insurance

Paid time off

Continuing education opportunities