Patient Care Coordinator
Astra Plastic Surgery
Johns Creek, GA
- Must possess a minimum of 2 years cosmetic surgery experience.
- Not afraid to “ask the ask”. Must be sales motivated – if not do not apply.
- Demonstrates strong compliance with established policy and procedures. Proficiency with Electronic Health Records (EHR) systems and CRM platforms is a must.
- Exceptional verbal and written communication skills, with the ability to engage patients assumptively, warmly, professionally.
- Practice exceptional listening abilities to understand and address individual patient concerns.
- Strong problem-solving skills, ensuring swift, thoughtful solutions to any challenges that arise.
- Excellent organizational and multitasking capabilities, with a meticulous attention to detail.
- Familiarity general plastic surgery procedures.
- Follow up skills (lead managment)
- Collect and close consultations.
- Serve as the primary liaison for patients, responding promptly and professionally to inquiries, concerns, and service needs.
- Guide patients through their planned upcoming event, including appointment scheduling, answering phones, collecting paperwork, data entry, treatment education, and follow-up coordination.
- Collect and analyze patient feedback to identify opportunities for service enhancements, reporting insights to the leadership team for continuous improvement.
- Work closely with surgeons, medical providers, and administrative staff to anticipate and address patient needs proactively.
- Educate patients about available programs, Pre/post-operative care, and wellness services to optimize their experience and outcomes.
- Maintain detailed, confidential records of all patient interactions, ensuring timely follow-up and resolution of outstanding concerns.
- Maintain a closing ratio of 40% of closed consults and above.
- Collect appropriate deposits of 30-50%.
- Meet sales objectives.
Patient Experience Coordinator
Luxury Elective & Functional Surgeries – Plastic Surgery
MUST HAVE PLASTIC SURGERY EXPERIENCE IN BODY OR YOU WILL NOT BE CONSIDERED - THIS IS A HIT THE GROUND RUNNING OPPORTUNITY.
STRONG CLOSING SKILLS REQUIRED.
Job Overview:
Each member of our Patient Experience Team plays a vital role in delivering an exceptional, concierge-level journey for our patients. Focused on personalized care and seamless service, this position ensures that every patient interaction reflects the highest standards of professionalism, compassion, and excellence. The ideal candidate is articulate, well-spoken, detail-driven, and committed to elevating patient satisfaction at every stage of their experience.
About the Company
Astra Plastic Surgery
Astra Plastic Surgery: Where Expertise Meets Excellence
At Astra Plastic Surgery, we redefine the art and science of aesthetic transformation. Led by renowned surgeons, including Dr. Paul Daraei, MD, AAFPRS, and Dr. Killingsworth, our practice combines world-class medical expertise with an unwavering commitment to patient-centered care. Each surgeon brings a wealth of experience, precision, and artistry, earning recognition as leaders in their respective fields—from facial and breast procedures to advanced cosmetic innovations.
Our strength extends beyond our surgeons. Astra’s high-performance team—including surgical coordinators, patient care specialists, and support staff—is carefully selected for their skill, professionalism, and dedication to excellence. Every team member shares a single mission: to provide an unmatched experience in safety, comfort, and results.
Luxury, Precision, and Personalized Care
Astra Plastic Surgery is more than a clinic—it’s a destination for those seeking refined, natural-looking results in a sophisticated, patient-focused environment. Our practice embodies the hallmarks of a luxury brand: attention to detail, exceptional service, and bespoke treatment planning. From the first consultation to post-procedure care, every touchpoint is designed to make our patients feel valued, informed, and empowered.
Company Culture and Values
At Astra, we cultivate a culture of collaboration, innovation, and integrity. Our team thrives on continuous learning, staying at the forefront of surgical techniques and cosmetic advancements. We believe that excellence in medicine is inseparable from excellence in care—an ethos that shapes every interaction and every result.
Commitment to Results and Experience
Patients come to Astra not just for surgery—they come for transformation. Our surgeons’ technical mastery, paired with a team devoted to seamless, personalized service, ensures outcomes that exceed expectations while providing a supportive, luxurious experience.
At Astra Plastic Surgery, your transformation is guided by expertise, executed with artistry, and delivered with the unparalleled standard of care that has made us Atlanta’s premier destination for cosmetic excellence.