The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned. Essential Duties: Clerical: • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients. • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience. • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions. • Confers with patients and third-party payers to ensure the eligibility and authorization of services. • Identifies alternative financial sources for services and facilitates processing of application/approval. • Fields patient account inquiries. • Maintain accurate patient records within the electronic medical record (EMR) system. • Schedules patient's appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Patient Coordination/CustomerService: • Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit. • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider. • Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system. • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. • Greets patients in a courteous and professional manner. • Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team. • Provides basic information about procedures, medications, and/or post-care instructions. • Escorts patients to other departments if needed, provides directions to other departments within USC system. • Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support. • Acts as a communication hub between patients, healthcare providers, and other departments both internal and external. • Works with various hospital personnel to resolve issues and accommodate patient. • Collaborate with other departments for inter clinical consult visits Teamwork/Collaboration: • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • Works independently and in a team setting. • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. Performs other duties as assigned. Required Qualifications: Req High School or equivalent Req 3 years Related experience in acute care or ambulatory care medical setting Req Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates. Req Familiarity with Word processing, Microsoft Outlook. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req In depth knowledge of all medical insurance types Req Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems. Req EMR scheduling knowledge. Req Knowledge of medical terminology. Preferred Qualifications:
Pref Associate’s Degree OR Bachelor's Degree in a related field Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$141670.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!U
University of Southern California