Patient Billing & Administrative Coordinator

Audiology Servicesis a long-standing private hearing healthcare practice that has supported the Belmont community for nearly 40 years. We pride ourselves on truly personalized care — taking the time to understand each patient’s needs and delivering support with empathy, clarity, and professionalism.

We are seeking a Patient Billing & Administrative Coordinator to manage insurance billing processes and support the front office in maintaining a smooth, welcoming patient experience. This role is ideal for someone who enjoys working behind the scenes and helping patients directly.

Position Overview:

• Verify patient insurance benefits and coverage
  
• Accurately enter and submit claims
  
• Follow up on rejections/denials and resolve issues
  
• Post payments and maintain accurate patient account records
  
• Communicate clearly with patients about balances and insurance questions
  

• Scheduling appointments
  
• Greeting and checking in patients
  
• Phone and general administrative support
  

Key Responsibilities:

• Verify patient insurance benefits and eligibility
  
• Submit and track insurance claims; manage rejections and appeals
  
• Post patient and insurance payments; maintain accurate account records
  
• Communicate with patients regarding balances and billing questions in a clear, compassionate way
  
• Maintain HIPAA-compliant documentation and workflows
  
• Support front desk functions (check-in/check-out, scheduling, phones) when needed
  

Requirements:

• 2 years of experience in medical billing or insurance coordination (audiology, ENT, PT/OT, dental, optometry, or similar private practice preferred)
  
• Familiarity with CPT, ICD-10, and HCPCS codes
  
• Comfort communicating with both insurance reps and patients
  
• Strong organization, follow-through, and attention to detail
  
• Ability to be adaptable and support a small practice team environment
  

Benefits:

• Health Insurance (fully funded by the employer)
  
• Matching retirement plan
  
• Paid time off and Holidays