Patient Access Representative

Job Title: Patient Service Representative

Location: Oak Brook, IL

Compensation: $20 – $24 / hr (based on experience)

Industry: Healthcare / Patient Support

Type of Role: Contract-to-Hire

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Work Schedule: 8:30 AM – 5:00 PM (30‑minute lunch)

Start Date: April 20th

About Our Client

Addison Group is partnering with our client, an organization centered around compassionate patient support and strong teamwork. This is an opportunity to join a mission‑driven environment where each team member plays a key role in helping patients receive safe, timely care.

Job Description

The Patient Service Representative serves as the first point of contact for patient inquiries and care coordination needs. This role requires strong communication skills, professionalism, and the ability to handle clinical documentation and logistics with accuracy and empathy.

Key Responsibilities

• Patient Support: Serve as the primary liaison for patients and families, offering clear communication and compassionate service throughout the care process.
• Administrative Coordination: Maintain patient records, verify medical information, and assist with insurance‑related documentation.
• Equipment & Service Coordination: Support the scheduling and delivery of medical equipment and related services.
• Scheduling: Communicate timelines, appointment updates, and follow‑up needs with patients and internal teams.
• Regulatory Compliance: Ensure accurate documentation and adherence to privacy and state‑regulated standards.

Qualifications

• Background in healthcare or customer‑focused roles preferred.
• Strong interpersonal, communication, and organizational skills.
• Comfortable with data entry and Microsoft Office programs.

Intangibles Our Client Values

• Professional presentation and a warm, patient‑centered approach
• Strong problem‑solving skills with real examples from past roles
• Initiative and eagerness to learn complex processes
• Adaptability within a fast‑paced healthcare setting

Perks

• Hands‑on training from a highly experienced team member
• Opportunity for long‑term placement through contract‑to‑hire model
• Collaborative, mission‑focused culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008