Patient Access Assistant Director
HCA Healthcare
Webster, TX
This position is incentive eligible.
Do you have the career opportunities as a Patient Access Assistant Director you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Clear Lake, which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
As the Assistant Director – Patient Access, you will be responsible for performing duties as assigned by the Regional Patient Access Director or Patient Access Director in relation to daily operations of all functions.
In this role, you will:
- Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric.
- Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible
- Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training
- Serve as a liaison between the SSC and facility
- Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.)
- Ensure quality review measurements are in place
- Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
- Communicate with the PTAC Director and provide updates on the results of the QA’s from the non-PTAC outlying departments
- Determine trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error
- Demonstrate high level of proficiency and knowledge in front office and back office functions and responsibilities
What qualifications you will need:
- Bachelor’s Degree in Business or Health Care required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.
- Minimum three years’ experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval.
Benefits
As the Assistant Director – Patient Access, you will be responsible for performing duties as assigned by the Regional Patient Access Director or Patient Access Director in relation to daily operations of all functions.
In this role, you will:
- Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric.
- Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible
- Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training
- Serve as a liaison between the SSC and facility
- Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.)
- Ensure quality review measurements are in place
- Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
- Communicate with the PTAC Director and provide updates on the results of the QA’s from the non-PTAC outlying departments
- Determine trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error
- Demonstrate high level of proficiency and knowledge in front office and back office functions and responsibilities
What qualifications you will need:
- Bachelor’s Degree in Business or Health Care required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.
- Minimum three years’ experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval.
HCA Houston Healthcare Clear Lake, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
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"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Access Assistant Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.