Part-Time Design Review Coordinator

Description

• Ensures adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations.
• Follow the proper design review procedures as outlined in the Association’s Governing Documents, department’s procedures, and as otherwise directed.
• Interact with homeowners regarding Design Guidelines, exterior home and landscape modification inquiries, application results, and the design review processes.
• Maintain a positive and collaborative working relationship with fellow Associates.
• Sustain a positive and professional relationship with DRC members, consultants, residents, and contractors.
• Maintain accurate and complete records; document, track, and update design review requests and correspondence in Connect and the Association shared drive.
• Be able to easily recall and communicate design review requests and the homeowner’s application details with the Design Review Committee (DRC) members and other Associates.
• Conduct follow-up on application status or other items as needed.
• Ensures all design review plan submittals for new custom and merchant homes, as well as existing properties are processed within the legal timeframe.
• Schedule and/or coordinate DRC meeting dates with homeowners, vendors, and the DRC in a timely manner, as needed.
• Complete DRC meeting agendas and minutes.
• Maintain consistent and regular attendance.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name; title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds.
• Follow and exemplify FirstService Residential’s Global Service Standards and Core Values.
• Utilize technology as applicable to perform job functions.
• Report any safety or hazardous items immediately to supervisor.
• Attend team meetings, committee meetings, Board meetings, or industry functions as required.
• Any and all other assignments as deemed necessary by the Board of Directors or supervisor.
  

• Possesses exceptional customer service skills
• Excellent written and oral communication skills
• Must be detail oriented with an emphasis on quality and accuracy.
• Demonstrates excellent organizational and time management skills.
• Works well under pressure and in a fast-paced environment.
• Ability to work with strong personalities.
• Ability to work collaboratively and independently, prioritize daily workload, multi-task, and monitor progress for the successful completion of projects.
• Be adaptable, able to take direction, offer valuable input, and work as a team.
• Sees tasks and assignments through to resolution.
• Strong ethical practices.
• Excellent attendance and punctuality.
• Must be proficient with Microsoft Office, including Word, Access and Excel at an intermediate level.
• Ability to communicate effectively with all levels of Management, Associates, Members and others.
• Must have reliable transportation, a current California driver’s license, and state mandated vehicle insurance.
• Proficient in English; other languages are a plus.
• Demonstrates awareness of variables which could affect associate retention and/or morale. 
• Proficient in Microsoft Office applications at an intermediate level; including MS Word, Excel, PowerPoint, and Outlook.  

• High school diploma or equivalent
• Minimum 1 years’ experience in an office environment
• Experience in property management or a closely related field preferred
• 2 years customer service experience preferred

• Must be able to lift 30 lbs.
• Must be able to sit and stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and listening occur continuously in the process of communicating with homeowners, guests, supervisors, associates, and vendors.  Must be able to communicate both on the phone and in person in order to resolve issues related to the business. 
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).

• Office equipment; computers, printers, plotter, multi-line telephone, management software, etc.

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision 
• 401K match 
• Time off including vacation, sick, and company paid holidays 
• Pet insurance available 
• Tuition reimbursement 
• Legal services 
• Free emotional wellbeing and daily life assistance support for all associates 
• Domestic partner coverage 
• Health savings account 
• Flexible spending account

national_recruiting@fsresidential.com

national_recruiting@fsresidential.com