Parking Lot Supervisor- Wailua River

Description

Key Responsibilities

• Supervise parking attendants, cashiers, and enforcement staff assigned to the lot. 
• Oversee vehicle entry/exit flow, lot occupancy, and space availability to optimize efficiency. 
• Ensure staff provide courteous and timely service to customers. 
• Monitor adherence to parking rules, ticketing procedures, and fee collection. 
• Handle and resolve customer concerns, disputes, or incidents professionally. 
• Conduct routine inspections to ensure cleanliness, safety, and operational readiness of the lot. 
• Train new staff on procedures, safety practices, and customer service expectations. 
• Verify accuracy of collected revenue and ensure timely bank deposits or handoffs. 
• Coordinate with maintenance or technical staff for repairs to gates, pay stations, or signage. 
• Maintain accurate records of staffing, incidents, and shift activities 

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate degree in business or related field is a plus. 
• 2+ years of experience in parking operations, including supervisory responsibilities. 
• Strong leadership, communication, and conflict-resolution skills. 
• Basic computer proficiency and familiarity with parking management or POS systems. 
• Ability to work flexible hours, including weekends and holidays. 
• Valid driver’s license with good criminal records 

• Work is performed outdoors and indoors, with exposure to varying weather conditions. 
• Frequent standing, walking, and moving throughout the parking area. 
• May require lifting or moving equipment or supplies up to 25 lbs. 
• Possible exposure to vehicle noise, traffic fumes, and outdoor elements. 
• Must be able to respond quickly in emergencies or high-traffic situations. 

Benefits