Outbound Sales Supervisor
United Rentals
Charlotte, NC
JOB DETAILS
LOCATION
Charlotte, NC
POSTED
9 days ago
OUTBOUND SALES SUPERVISOR - OUTBOUND SALES TEAM
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As an Outbound Sales Supervisor at United Rentals, you'll be instrumental in supporting Outbound Sales Reps who are focused on growing rental revenue with new and existing customers through outbound sales and personalized account management. You'll help manage our customer's needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses. You'll also be responsible for developing and maintaining a team that is goal oriented and sales focused.
What you'll do:
- Supervise a team of Outbound Sales Reps in their daily duties and support the Management team
- Assist with the measurement of job performance based on clearly understood common goals - established key performance indicators
- Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks
- Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
- Responsible for helping to resolve issues where staff needs assistance - following the established escalation process
- Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
- Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
- Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business' assigned to Outbound Sales Reps
- Other duties assigned as needed
Requirements:
- Bachelor's Degree preferred
- 5 years industry experience or on the job/in house training
- Ability to effectively plan, organize, communicate, and delegate
- Good communication and math skills (abstract reasoning)
- Problem solving skills and ability to multi-task
- Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
- Strict adherence to the code of business conduct
- Strong interpersonal skills with emphasis on coaching
- Ability to multi-task, plan and organize time
- Valid driver's license with acceptable driving record
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
About the Company
U
United Rentals
Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces.
Building a better future is our commitment to the people and communities we serve.
United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,186 rental locations in North America and 11 in Europe. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 18,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 3,800 classes of equipment for rent with a total original cost of $14.18 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com.
Our Customers
Our diverse customer base includes construction and industrial companies, utilities, municipalities, government agencies and independent contractors. Most of our customers align with three categories: approximately 50% are non-construction, such as industrial; 46% are non-residential construction; and 4% are residential. We provide every customer with access to the best people, equipment and solutions in the industry.
Our Mission
Deploy the best people, equipment and solutions to enable our customers to safely build a better and stronger future.
Our Values
Safety First
Act, and require others to act, in a manner that puts the safety of our employees, customers and communities first.
A Passion For People
Build a diverse workplace that challenges all employees to grow professionally and embrace teamwork.
Visible Leadership
Lead by example in every business decision and action, with a sense of humility and responsibility.
Customer-Driven
Support the best interests of our customers and develop better ways for them to succeed at their jobs.
Absolute Integrity
Always do the right thing, honor commitments and ensure appropriate corporate governance.
Community-Minded
Be an outstanding corporate citizen and a good neighbor in every sense by being helpful, respectful, law-abiding and friendly.
Continuous Innovation
Contribute to a culture of innovative thinking that empowers employees to improve quality, efficiency and customer service.
Sustainability
Engage in practices that lead to positive change by encouraging social accountability and environmental responsibility.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Rental Services
WEBSITE
http://www.unitedrentals.com