OT Lab Benchtop Support Specialist

• Configure and deploy laboratory benchtop computers used with analytical instruments and lab systems.
• Install and maintain operating systems, system images, and security lockdown configurations.
• Support hardware and software installation for laboratory workstations and instrument computers.
• Integrate new instrument computers into the laboratory network environment.
• Perform troubleshooting, monitoring, and performance tuning of laboratory systems.
• Install and manage software patches, upgrades, and security updates.
• Provide application support for laboratory systems, including maintenance and enhancements.
• Configure and maintain application security parameters and user access controls.
• Collaborate with laboratory staff and technical teams during system implementations and upgrades.
• Generate system performance and cybersecurity metrics reports.
• Support validation and documentation activities when required.

• Bachelor’s degree in Information Technology, Engineering, Computer Science, or related technical field, or equivalent experience.
• Experience supporting laboratory instrumentation computers or lab IT systems.
• Knowledge of Windows operating systems, system imaging, and endpoint configuration.
• Experience with software patching, system upgrades, and troubleshooting.
• Ability to work in regulated laboratory environments and collaborate with cross-functional teams.
• Strong problem-solving, documentation, and communication skills.

• Experience working in pharmaceutical, biotechnology, or regulated laboratory environments.
• Familiarity with Chromatography Data Systems (CDS) or instrument integration.
• Knowledge of Operational Technology (OT) environments supporting laboratory systems.
• Experience with computer system validation (CSV) or regulated system lifecycle processes.
• Understanding of cybersecurity practices for laboratory or instrument-connected systems.

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