Order Management Analyst

Responsibilities and duties:

• Support system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to date
• Acquire and maintain in-depth knowledge of Client Digital Media software sales models including: Enterprise term licensing agreements for multiple verticals; multiple volume transactional solution programs and maintenance and support renewals.
• Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue
• booking tools (AWS, AOP, LWS, Quickbooks).
• Provide primary support for the Frame.io booking process. Review contracts to validate contract terms, pricing and products.
• Provide support via email for enterprise accounts, including deal structuring, email and phone support, issue resolution and escalation management, order reviews and PO processing.
• Actively review and manage enterprise sales pipeline for set accounts/regions to anticipate possible booking issues and work to resolve. Hold monthly deal status review calls with your deal desk counterpart as part of this process.
• Validate order documents (contracts, purchase orders, approval documents etc.) upon contract execution.
• Engage with internal teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.
• Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports.
• Support increased workload and additional hours when required i.e. month end/quarter end periods.

Requirements:

• Bachelor’s degree preferred.
• Excellent written and verbal communication skills, and proficiency in Microsoft Excel.
• Minimum 2 years Order Management experience a plus.
• Competence with information management/CRM tools – SAP, Salesforce, Microsoft Office, or similar analytical and information management applications.
• Demonstrate experience in a role involving ‘critical thinking’: i.e. ability to analyze deal issues, work independently in a fast-paced environment, make decisions and problem solve.
• Strong social and self-awareness skills – Ability to complete tasks and assignments with a positive, professional and friendly approach.
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.

Highly Desirable:

• Knowledge of revenue recognition rules/requirements related to software/services.
• Familiarity with SAP/ECC and Salesforce.
• A proven ability to build strong, trust-based relationships with business partners across the organization.
• Good knowledge of operational quote to cash business processes.
• Ability to simultaneously manage multiple, high priority accounts and projects
• Exposure to contract negotiation/deal structuring, including Legal and Financial Governance.
• Highly motivated self-starter with strong work ethic
• Strong analytical, problem-solving and decision-making abilities