Operations Support Engineer/Assistant

Would like recent Measuring While Drilling (MWD) experience. Specifically with Electromagnetic tools (EM). Former Extreme/the company employee with XEM/xBolt experience is ideal.

Title: Command Specialist

Job Summary
The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity. This support may involve direct customer support or structuring information regarding this activity so that it can be utilized by other support functions within the Extreme organization.

Reporting Structure
The Command Specialist reports to the Command Team Lead.

Essential Responsibilities and Duties
Provide direct support to clients running Extreme equipment in the field
Escalate issues to the proper technical role within the Extreme organization as necessary
Catalog information from equipment activity and issues in the appropriate the company business systems
Consolidate information regularly to update the Extreme organization on ongoing field activity

Education and Experience
Min 2 year technical degree required
3-5 years of direct field experience in a directional drilling/MWD service business in North America Land
Working knowledge of XEM, xBolt, and other Extreme or the company MWD systems ideal
Familiarity with rotary steerable systems
Familiarity with MS Excel, PowerBI, and other basic data analysis tools
Comfortable talking directly with customers

Required
Recent MWD experience, specifically electromagnetic (EM) telemetry (within the last 35 years).
Strong computer literacy (Excel, PowerBI).

Preferred
Prior the company/Extreme experience, with XEM/xBolt experience.

Role Necessity and Background Information
Extreme Drilling Sales and Rental supports a fleet of drilling equipment operated by external directional drilling service companies. The Command Center is a primary point of contact for field operators of this equipment in the field. Command provides technical support for issues and escalates problems systematically within the organization. Command also processes and catalogs field data, making it available to the Extreme organization on a continual basis.

The Command Specialist role performs shifts that take responsibility for this 24/7 support role on a rotating schedule alongside others in the organization.

This is a key customer point of contact that must be comfortable discussing problems remotely. Problem solving and communication skills are keys to success.

Work Environment
Office-based role in Katy, TX

Shift / Hours
MondayFriday, 8:00 AM 5:00 PM (contractor).
If converting to FTE, schedule is subject to change.

Interview Process
Virtual interviews (Microsoft Teams) preferred for the first round
Likely two rounds

Enable Skills-Based Hiring: No

Worker Training Location
Location

Is this role bonus eligible
Yes

Is this for a Pre-identified Candidate
No

Please provide Pre-identified Candidate details
First & Last Name: Phone Number: Email Address: Pay Rate:

Is this a Casual Worker
No

Please enter in Shift, Shift Premiums, Hours and Rotation Specifics for this role
MondayFriday, 8:00 AM 5:00 PM (Contractor)