Operations Supervisor (Career Center)

JOB SUMMARY:

The Career Center Supervisor (CCS) oversees the workforce activities of the career center while ensuring compliance with workforce program requirements. The CCS is responsible for the appropriate use of workforce resources and materials for the benefit of the customers. 

ESSENTIAL FUNCTIONS

• Manages the daily operations of the Career Center and related workforce programs.
• Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
• Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks.
• Assesses staff for professional development and provides training to achieve high standards of customer service.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of effective case management and counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others. 
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to analyze and interpret information and data and provide relevant feedback for action.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.